Hakone Tenseien
Reference price as of September 23, 2026 (stay 2026-10-17). US$ is an approximate conversion from yen. Check the booking site for actual rates.
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forumWhat families say
Rakuten Travel rating 4.18 out of 5 (3,994 reviews), reflecting a large number of stays. Guests praise being able to go from bath to bath as a family in the rooftop Sky Grand Open-Air Bath and the spacious communal bath, and they also praise Tamadare Falls on the grounds. With easy access from Hakone-Yumoto Station, families use it as a base for a Hakone trip.
Kids Facilities
Bed guards to borrow
Bed guards to borrow
Bed guards are available to borrow for children who are co-sleeping. They are for children ages 18 months and up, and depending on the room type the beds can also be pushed together. Some rooms with an open-air bath have fixed beds, so neither arrangement is possible there.
- •For children ages 18 months and up (not fitted for children under 18 months, to help prevent accidents)
- •Not available in some rooms with an open-air bath, where the beds are fixed
- •If you would like one, call the hotel in advance after completing your booking
Private-hire baths
Private-hire baths
There are 12 private-hire baths in total, where families can bathe together even with a child who is not yet out of diapers. Children who are not yet out of diapers are asked to refrain from using the communal bath, but they may use a private-hire bath.
- •Children who are not yet out of diapers cannot use the communal bath, but can use a private-hire bath
- •2,200 yen for 1 hour
- •Reserved at the front desk on the day of use
Categories
Overview
Hakone Tenseien is a 198-room property in Hakone-Yumoto Onsen. It has 4 spring sources on its grounds, so guests can enjoy the property's own natural onsen in the rooftop Sky Grand Open-Air Bath, the communal bath and the private-hire baths. Co-sleeping is available for up to one child who has not yet started elementary school, and bed guards are available to borrow for children ages 18 months and up. Children who are not yet out of diapers are asked to refrain from using the communal bath, but they may use a private-hire bath.
Rooms
Room types include Japanese-Western rooms (44 sq m, a 6-tatami Japanese-style tatami area plus a Western-style twin room, for 2 to 5 guests), Western-style twin rooms (22 sq m, for 1 to 2 guests) and 7.5-tatami Japanese-style rooms (for 1 to 3 guests). The Japanese-Western rooms have 2 Simmons beds (105 cm wide by 200 cm long by 50 cm high) and futon bedding for up to 3 people, so they suit family stays. Co-sleeping is available for up to one child who has not yet started elementary school per set of bedding. Depending on the room type, a bed guard or a setup with the beds pushed together can also be arranged, for children ages 18 months and up. Bed guards are not fitted for children under 18 months, to help prevent accidents. Some rooms with an open-air bath have fixed beds, so neither a bed guard nor a setup with the beds pushed together is possible there. A facility-use fee applies to children ages 3 and over, even when co-sleeping.
Dining
Dinner and breakfast are both served at the dining hall Takimitei as a buffet of Japanese, Western and Chinese dishes, or Japanese and Western dishes (dinner 5:30 p.m. to 8 p.m., breakfast 7 a.m. to 9 a.m.). Depending on how busy it is, the hours may change or service may be split into 2 or 3 seatings. If you arrive after 6 p.m., your dinner time may be shortened, or dinner may not be served at all. For children's rates, when there are 2 or more adults in the room, elementary school children pay 70% of the adult rate, children under school age with their own bedding pay 50% of the adult rate, and children under school age who co-sleep pay 5,500 yen including tax. When 1 adult stays with 1 child, the child is charged the adult rate as well.
Baths and Onsen
The natural onsen wells up on the property itself, which has 4 spring sources, and the spring water is an alkaline simple spring (weakly alkaline). On the rooftop is the 17-meter Sky Grand Open-Air Bath, and there is 1 communal bath each for men and women, with indoor and open-air baths. There are 12 private-hire baths in total, at 2,200 yen for 1 hour. Reservations for the private-hire baths are taken at the front desk on the day of use. Children who are not yet out of diapers are asked to refrain from using the communal bath, but they may use a private-hire bath. Children in elementary school or older, or children 120 cm or taller, use the communal bath matching their gender: boys the men's bath and girls the women's. Adults ages 13 and over pay a separate onsen tax of 150 yen per night.
Family-friendly Features
Co-sleeping is available for up to one child under school age per set of bedding, and the property can also provide a bed guard for children ages 18 months and up or set the beds side by side. Children who are not yet out of diapers cannot use the communal bath, but they can use a private-hire bath, which gives families a place to bathe together. Guests go barefoot inside the building, though socks are fine; whether slippers may be used is not stated, so please confirm with the hotel. A minor under 18 staying with someone other than a person with parental authority must submit a consent form, and groups made up only of junior high school students or younger cannot stay.
Access
The property is a 15-minute walk from Hakone-Yumoto Station, or 5 minutes on the ryokan association's shuttle bus (200 yen), taking Course A bound for Taki-dori. Parking is available for 170 cars and is free for staying guests, from 3 p.m. until checkout.
Access & Information
| location_onAddress | 682 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0311 |
|---|---|
| directions_carAccess | From Hakone-Yumoto Station on the Hakone Tozan Railway, the property can be reached on foot or by shuttle; please confirm the details with the hotel. |
| trainNearest station | Hakone-Yumoto Station |
| local_parkingParking | Parking is available for 170 cars, and no reservation is required. |
| callPhone | +81-460-83-8511 |
| paymentsCards | VISA, JCB, American Express, Diners Club, NICOS, UFJ Card, Mastercard |
| languageOfficial site | https://www.tenseien.co.jp/open_in_new |
Map
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Reference price as of September 23, 2026 (stay 2026-10-17). US$ is an approximate conversion from yen. Check the booking site for actual rates.
Check rates & availability
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Frequently Asked Questions
What ages is Hakone Tenseien best suited to?
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It has facilities that work especially well for babies and toddlers (ages 0 to 2). There is no age limit, and families with children of any age can stay.
Is there parking at Hakone Tenseien?
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Parking: Parking is available for 170 cars, and no reservation is required.
How do you get to Hakone Tenseien?
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From Hakone-Yumoto Station on the Hakone Tozan Railway, the property can be reached on foot or by shuttle; please confirm the details with the hotel.
Can children who are not yet out of diapers use the communal bath?
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Children who are not yet out of diapers are asked to refrain from using the communal bath.
Can our child co-sleep with us?
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Children who have not yet started elementary school can co-sleep. For children ages 18 months and up, a bed guard can be borrowed or the beds can be pushed together, with advance notice. A facility-use fee applies to children ages 3 and over even when co-sleeping.
Can we borrow a bed guard?
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Bed guards are for children ages 18 months and up and can be borrowed if you request one in advance by phone. They are not fitted for children under 18 months, to help prevent accidents, and they cannot be provided in some rooms with an open-air bath.
What are the rates for children?
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When there are 2 or more adults in the room, elementary school children pay 70% of the adult rate, children under school age with their own bedding pay 50% of the adult rate, and children under school age who co-sleep pay 5,500 yen including tax. When 1 adult stays with 1 child, the child is charged the adult rate as well.
What time is check-in?
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Standard check-in is at 3 p.m. and checkout is at 10 a.m. The latest check-in is 6 p.m. on plans that include dinner, and 11 p.m. on plans without dinner.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change. Please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.
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