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Okura Act City Hotel Hamamatsu
forumWhat families say
Rakuten Travel rating 4.56 out of 5 (4,996 reviews). Guests praise the views from the high-floor rooms, and families report that the night views delighted their children as well. The clean rooms and attentive staff also draw praise. On the other hand, at busy times the breakfast buffet can run short, with dishes and tableware not restocked quickly enough.
Kids Facilities
Crib and bed guard loans
Crib and bed guard loans
- paymentsPrice:Free for guests
Cribs and bed guards are available to borrow free of charge for babies and young children below elementary school age. Cribs are for children up to age 1, and bed guards are for children from 18 months to age 5. Children's slippers and toothbrushes are also provided.
- •Quantities are limited, so a reservation or inquiry in advance is necessary.
- •Depending on the room type, it may not be possible to set them up.
Children's breakfast prices
Children's breakfast prices
Breakfast is a Japanese and Western buffet, priced at 2,000 yen for elementary school children and 1,300 yen for children under school age aged 4 and over. Children under 4 eat free. Breakfast is charged separately even for children staying by co-sleeping.
- •Breakfast for a co-sleeping child is charged separately.
Overview
Okura Act City Hotel Hamamatsu is a 45-story high-rise city hotel connected directly to the east exit of JR Hamamatsu Station by moving walkway, a 3-minute walk away. Its 322 guest rooms sit between the 32nd and 44th floors, looking out over the night views of Hamamatsu. Children up to elementary school age co-sleep free of charge, and cribs and bed guards are available to borrow free of charge. Connecting rooms that can be moved between without a room key are also available, a thoughtful touch for families. There is no communal bath or indoor pool, and parking costs 1,000 yen per night with no reservation required.
Rooms
Okura Act City Hotel Hamamatsu is a 45-story high-rise city hotel connected directly to the east exit of JR Hamamatsu Station by a moving walkway, a 3-minute walk away. It has 322 guest rooms in a wide range of sizes: singles from 23 to 27 sq m, twins from 27 to 50 sq m, doubles from 27 to 44 sq m, and suites from 88 to 150 sq m. The rooms sit between the 32nd and 44th floors, with the night views of Hamamatsu spread out below. Triple rooms on the Premium Comfort floor, designed for 3 guests, add one extra bed (a parent-and-child bed) measuring 120 cm by 195 cm. Triple rooms on other floors also come with one extra bed added. In twin rooms, a night table stands between the two beds, so they cannot be pushed together side by side. There are also connecting rooms that let you move between rooms without using a room key, well suited to groups and families; the number of such rooms is limited, so please check with the hotel if you would like one. The bathtubs in the guest rooms are roomy and deep.
Dining
Breakfast is served as a Japanese and Western buffet. Prices are 3,000 yen for adults (junior high school age and above), 2,000 yen for elementary school children and 1,300 yen for children under school age aged 4 and over; children under 4 eat free. Children of elementary school age and under stay by co-sleeping, and breakfast for a co-sleeping child is charged separately (free for children under 4). Even if you book a room-only plan, you can add breakfast by asking at the front desk at check-in.
Family-Friendly Features
One child up to elementary school age can co-sleep free of charge per bed. Cribs are available for children up to age 1 and bed guards for children from 18 months to age 5, both available to borrow free of charge. Quantities of both are limited, so a reservation or inquiry in advance is necessary, and depending on the room type, it may not be possible to set them up. Children's slippers and toothbrushes are also provided. There is no dedicated diaper bin, but on request the hotel can provide an additional bin lined with a double layer of trash bags. The Act Health Club (pool and baths) inside the building closed on October 31, 2024, so there is no communal bath or indoor pool.
Access
The hotel is a 3-minute walk from the May One ticket gate (east exit) of JR Hamamatsu Station, so you can arrive comfortably even on a rainy day. Parking is underground, costs 1,000 yen per night with no reservation required, and has space for 350 cars.
Access & Information
| location_onAddress | 111-2 Itaya-cho, Chuo-ku, Hamamatsu, Shizuoka 430-7733 |
|---|---|
| directions_carAccess | Directly connected by a connecting passageway from the May One ticket gate on the 2nd floor of JR Hamamatsu Station, a 3-minute walk. About 20 minutes by car from the Hamamatsu IC or Hamamatsu-nishi IC, and about 40 minutes by train from Ecopa. |
| trainNearest station | Hamamatsu Station |
| local_parkingParking | Paid parking: 1,000 yen per car per night (underground, no reservation needed, payment at the front desk). |
| callPhone | +81-53-459-0111 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, DC, NICOS, UFJ Card, Mastercard, Saison, AEON, CF, Rakuten Card |
| languageOfficial site | https://www.act-okura.co.jp/open_in_new |
Reference price as of August 28, 2026 (stay date 2026-09-19). Please check the booking site for actual rates.
Frequently Asked Questions
Are there connecting rooms?
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Connecting rooms are available. They let you move between rooms without using a room key, which makes them a good fit for groups and families. The number of these rooms is limited, so please contact the hotel directly if you would like one.
Are there children's amenities and items available to borrow?
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Cribs (for children up to age 1) and bed guards (for children from 18 months to age 5) are available to borrow free of charge. Slippers and toothbrushes are also provided, and on request the hotel can provide an additional bin lined with a double layer of trash bags for diapers.
Can our young child co-sleep in our room?
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One child up to elementary school age can co-sleep free of charge per bed. Breakfast, however, is charged separately: 2,000 yen for elementary school children and 1,300 yen for children under school age aged 4 and over.
Is there a kitchen or microwave in the room?
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Guest rooms do not have a kitchen or a microwave. Microwaves are installed on the 34th, 38th and 42nd floors, and staying guests may use them freely.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change — please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.