Reference price as of October 12, 2026 (stay 2026-11-07). US$ is an approximate conversion from yen. Check the booking site for actual rates.
This site uses affiliate links; we may earn a commission on bookings.
forumWhat families say
Rakuten Travel rating: 4.71 out of 5 (3,947 reviews). Guests praise how thoughtful the ryokan is toward families - one family's child was surprised that the staff went as far as seeing them off at departure. At the breakfast buffet, staff serve the miso soup and rice, which helps when traveling with small children. On the other hand, some guests report that the water in the outdoor footbath was too hot for their children to put their feet in.
Kids Facilities
Children's meals (mini kaiseki, children's Japanese-style set meal, kids' meal set)
Children's meals (mini kaiseki, children's Japanese-style set meal, kids' meal set)
Elementary school children are served a mini kaiseki course modeled on the adult menu, children under school age booked with futon bedding are served a children's Japanese-style set meal, and children under school age booked with a meal only are served a kids' meal set. What each child is served depends on age and meal type.
- •Children under 3 who do not need meals or futon bedding stay free of charge, so there is no need to include them in the number of guests.
Co-sleeping and bedding for infants and young children
Co-sleeping and bedding for infants and young children
Co-sleeping is available for up to 5 children. For infants and children under school age, the rate depends on whether meals and futon bedding are included: 50% of the adult rate with both, 3,300 yen with futon bedding but no meal, 2,750 yen with a meal but no futon bedding, and 2,200 yen with neither.
- •Children under 3 who do not need meals or futon bedding stay free of charge, so there is no need to include them in the number of guests.
Categories
Overview
Shiraishiya is a long-established ryokan in Tamatsukuri Onsen in the Izumo area, with a history of more than 300 years. Guest rooms include 8-tatami Japanese-style tatami rooms for 2 to 4 adults and 12.5-tatami rooms for 2 to 6 guests, so families can stay together. Elementary school children are served a mini kaiseki course modeled on the adult menu, while children under school age receive a children's Japanese-style set meal or a kids' meal set. Children under 3 who do not need meals or futon bedding stay free of charge. The communal baths swap between men and women in the morning and evening, and there is no private-hire bath.
Rooms
Guest rooms include non-smoking 8-tatami Japanese-style tatami rooms on floors 3 through 6 for 2 to 4 adults, and non-smoking 12.5-tatami Japanese-style tatami rooms for 2 to 6 guests. One Japanese-Western room, which combines a Japanese-style tatami room with a twin room, is also available. If you would prefer beds, you can be switched to it by writing the request in the booking notes or by calling the ryokan, though the room faces the back of the building and has no view from the window. The top-floor Premium Room with a view semi-open-air hinoki bath is a twin room of 101.5-115 sq m with two beds measuring 120 cm wide by 195 cm long. It is limited to 2 adults ages 20 and over, so children cannot stay there, even children under 3.
Dining
Dinner is served in a private room or in the restaurant, and breakfast is a buffet at the dining room MaGaTaMa, open from 7 a.m. to 9 a.m. and closing at 9:30 a.m. It features breakfast dishes distinctive to Shiraishiya, including the popular handmade French toast and pancakes. Children's dinners differ by age and meal type: elementary school children are served a mini kaiseki course modeled on the adult menu, children under school age booked with futon bedding are served a children's Japanese-style set meal, and children under school age booked with a meal only are served a kids' meal set. Children under 3 who do not need meals or futon bedding stay free of charge, so there is no need to include them in the number of guests. Allergy accommodation is limited to the 8 major allergens and must be requested when booking; requests cannot be accommodated on the day of arrival.
Baths and Onsen
The spring water is a sodium-calcium sulfate and chloride spring, said to be good for the skin and for recovery from fatigue. There are 2 communal baths: Orihime on the 2nd floor, built entirely of hinoki cypress, and Hikoboshi on the 1st floor, built of black granite. They swap between men and women in the morning and evening, so guests can use both. Bathing hours are 3 p.m. to 1 a.m. and 5 a.m. to 9 a.m., and the baths are closed for cleaning from 1 a.m. to 5 a.m. There is no private-hire bath and no indoor or outdoor pool, so bathing with small children means using the gender-separated communal baths during those hours.
Family-Friendly Features
Children are welcome, and co-sleeping is available for up to 5 children. The children's rate for elementary school students is 70% of the adult rate. For infants and children under school age, the rate depends on whether meals and futon bedding are included: 50% of the adult rate with both, 3,300 yen with futon bedding but no meal, 2,750 yen with a meal but no futon bedding, and 2,200 yen with neither. Children under 3 who need neither meals nor futon bedding stay free of charge, and there is no need to include them in the number of guests. The bathing tax is 150 yen for adults and free for children. Only the top-floor Premium Room is adult-oriented, limited to ages 20 and over, so families with children cannot use that room type.
Access
The ryokan is about 10 minutes by car from the Tamatsukuri Interchange on the San'in Expressway. Free parking for 100 cars is available, and staff move your car to the parking lot on arrival. A shuttle from JR Tamatsukuri Onsen Station or the Tamatsukuri highway bus stop is available with advance notice, between 2 p.m. and 7 p.m. Check-in is at 3 p.m., with last check-in at 7 p.m., and checkout is at 10 a.m.
Access & Information
| location_onAddress | 44-2 Tamayu-machi Tamatsukuri, Matsue, Shimane 699-0201 |
|---|---|
| directions_carAccess | About 10 minutes by car from the Tamatsukuri Interchange on the San'in Expressway. A shuttle from JR Tamatsukuri Onsen Station is available with advance notice. |
| trainNearest station | Tamatsukuri Onsen Station |
| local_parkingParking | Parking is available free of charge. Hotel staff move your car to the parking lot, and your car keys are kept at the front desk. |
| callPhone | +81-852-62-0521 |
| paymentsCards | VISA, JCB, Diners Club, UC, DC, NICOS, AEON, Rakuten Card |
| languageOfficial site | https://siraisiya.com/open_in_new |
Map
The map is provided by Google Maps. Loading it sends your IP address to Google, which may set cookies. It is loaded only when you choose to.
Reference price as of October 12, 2026 (stay 2026-11-07). US$ is an approximate conversion from yen. Check the booking site for actual rates.
Frequently Asked Questions
What ages is Shiraishiya best suited to?
expand_more
It has facilities that work especially well for babies and toddlers (ages 0 to 2) and children aged 3 and over. There is no age limit, and families with children of any age can stay.
Is there parking at Shiraishiya?
expand_more
Parking: Parking is available free of charge. Hotel staff move your car to the parking lot, and your car keys are kept at the front desk.
How do you get to Shiraishiya?
expand_more
About 10 minutes by car from the Tamatsukuri Interchange on the San'in Expressway. A shuttle from JR Tamatsukuri Onsen Station is available with advance notice.
What time is check-in?
expand_more
Check-in is at 3 p.m. and checkout is at 10 a.m. If you will arrive before 3 p.m., for example because of your JR train times, the ryokan can have your room ready earlier if you let them know in advance.
Can we extend our checkout time?
expand_more
Yes. Checkout after 10 a.m. is possible for an extension fee of 1,500 yen per hour before tax. Just let the ryokan know when you book or when you arrive.
Is there a curfew at night?
expand_more
The front entrance and all other entrances are locked from midnight to 5 a.m. This is a measure to keep guests safe and secure.
Can we smoke in the guest rooms?
expand_more
No. The entire ryokan is non-smoking, and smoking in the guest rooms is not permitted. Smoking is allowed only in the designated smoking room, and if smoking in a guest room is discovered, you may be charged for cleaning and other costs.
Is there an electric vehicle charging station?
expand_more
Charging is available to staying guests only, with advance reservation and a facility usage fee of 2,200 yen per session including tax. The only connector available is J1772, so if your vehicle uses a different connector, please bring your own adapter.
What are the rates for children, and can they co-sleep?
expand_more
Up to 5 children can co-sleep. The rate for elementary school children is 70% of the adult rate. For infants and children under school age, the rate depends on whether meals and futon bedding are included: 50% of the adult rate with both, 3,300 yen with futon bedding but no meal, 2,750 yen with a meal but no futon bedding, and 2,200 yen with neither. Children under 3 who need neither meals nor futon bedding stay free of charge.
Related hotels
Family-friendly hotels in Tamatsukuri Onsen
Hotels with Allergy Support in Tamatsukuri Onsen
Find other hotels
Find other hotels
Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change. Please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.
For the people who run this property: corrections and updates go through For Hotels & Partners, and the "Listed on Kids Stay" badge for your website is on Listing badge. Both are free.