Shinshu Matsumoto Utsukushigahara Onsen Shoho

Reference price as of September 15, 2026 (stay date 2026-10-10). Please check the booking site for actual rates.
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forumWhat families say
Rakuten Travel rating 4.62 out of 5 (3,075 reviews). Guests mention touches that make the stay fun with children, such as a handmade cardboard maze set up for kids, and report high satisfaction with the onsen and the meals, with children thoroughly enjoying themselves. On the other hand, some guests found the hair dryer in the room hard to figure out and would like the instructions made simpler.
Kids Facilities
Private-hire baths (view baths and garden bath)
Private-hire baths (view baths and garden bath)
There are three private-hire baths in total: two with a view and one in the garden. Advance reservations are accepted from staying guests only, and the charge is 3,300 yen including tax for 60 minutes. Reservations are made at the front desk, and you bathe just with your family.
- •Use is by reservation, so please book at the front desk
- •Advance reservations are accepted from staying guests only
Kids' meal and children's menu items
Kids' meal and children's menu items
The kids' meal is 3,300 yen including tax. There are also à la carte dishes such as rice porridge and udon. Order children's menu items at the front desk by 6 p.m. on the day; orders in advance are accepted as well. Dinner for children under school age is served as the kids' meal.
- •Please order at the front desk by 6 p.m. on the day
Bed guard
Bed guard
Bed guards are available. Numbers are limited, so if you would like one you need to request it when booking or in advance. The room types a bed guard can be fitted in are also limited. It is a useful safeguard when sleeping with a small child in a room with beds.
- •Numbers are limited, so please let the ryokan know when booking or in advance if you would like one
Children's slippers, samue and amenity set
Children's slippers, samue and amenity set
Children are provided with their own slippers, samue and an amenity set. The loungewear is a two-piece samue set, and you can wear it to the dining venues as well.
Dining venues with private rooms (seasonal dining Shinshu and Shokusai Kamikochi)
Dining venues with private rooms (seasonal dining Shinshu and Shokusai Kamikochi)
The seasonal dining room Shinshu has private rooms as well as an open kitchen, and Shokusai Kamikochi is a private-room dining space designed around privacy. Both suit families who want to eat with their children without worrying about other guests.
10-tatami Japanese-style tatami room (West Wing 10-tatami (36 sq m) Japanese-style Alps View)
10-tatami Japanese-style tatami room (West Wing 10-tatami (36 sq m) Japanese-style Alps View)
A Japanese-style tatami room with 10 tatami mats plus an entry alcove and a broad window-side space, sleeping 1 to 5 guests, on floors 4 to 7. Because it is laid with tatami, the family can lay out futons side by side and sleep together. All rooms are non-smoking.
Categories
Overview
Shinshu Matsumoto Utsukushigahara Onsen Shoho is an onsen ryokan set on high ground in Matsumoto. Every room looks out over the Northern Alps and the townscape of Matsumoto, and there are five kinds of baths: an open-air bath, a communal bath, private-hire baths, a jacuzzi and a footbath. Babies are allowed to bathe, and the three private-hire baths - two with a view and one in the garden - are reservation-only, so you can soak just with your family. The 10-tatami Japanese-style tatami rooms sleep up to 5 guests, there is a kids' meal as well as à la carte rice porridge and udon, and bed guards are available to borrow. There is currently no kids' space.
Rooms
There are 95 rooms in total, all non-smoking. In the West Wing, the 10-tatami (36 sq m) Japanese-style Alps View room has 10 tatami mats plus an entry alcove and a broad window-side space, sleeps 1 to 5 guests, and is located on floors 4 to 7. A tatami room makes it easy to put a small child down to sleep, and there is room for the whole family to lie side by side. Other rooms include the East Wing top-floor VIP suite (113 sq m, a two-bedroom layout with a 12.5-tatami Japanese-style room, a reception room and a Western-style room); the Central Hall Japanese-Western room with an onsen open-air bath (70 sq m) and a living area; the East Wing 10-tatami (56 sq m) upper-grade Japanese-style room with an onsen view bath and a living area; the East Wing 10-tatami (36 sq m) upper-grade Japanese-style room with a living area, sleeping 1 to 5 guests and fitted with a mist sauna; the West Wing special room (86 sq m, a Japanese-style room plus a bedroom and a living area); and the West Wing Japanese-style room with an onsen view bath. Four room types have beds: the Central Hall Japanese-Western room with an onsen open-air bath, the Central Hall Deluxe Twin, the West Wing Twin with a view bath, and the West Wing Japanese-modern Twin. The upper-floor Alps View Japanese-modern Twin (36 sq m), renovated in April 2026, sleeps 2 to 3 guests and has the toilet, shower and washbasin in separate spaces, which keeps night-time trips to the toilet and tooth-brushing out of each other's way. The Central Hall Deluxe Twin (34 sq m) has semi-double beds and sleeps 1 to 2 guests. Every room has Wi-Fi, and humidifiers and irons are available. Children are provided with their own slippers, samue (a two-piece Japanese-style loungewear set) and an amenity set.
Dining
Dinner is a Japanese kaiseki course made with seasonal local ingredients, and breakfast is a Japanese-and-Western buffet in the restaurant, with more than 50 items. Dinner is served in three seatings, at 6 p.m., 7 p.m. and 7:30 p.m.; you are asked which time you would like in turn as you check in, so if you arrive late the earlier seatings may already be full. If you want an early seating to fit your child's bedtime, saying so in advance is the surest way to get one. On the one-night, breakfast-included plan, breakfast is from 7 a.m. to 9 a.m., with last orders at 8:30 a.m. The seasonal dining room Shinshu has private rooms, and Shokusai Kamikochi is a private-room dining space, so there is less to worry about if your child gets loud. The kids' meal is 3,300 yen including tax, and there are also à la carte dishes such as rice porridge and udon; order them at the front desk by 6 p.m. on the day. For allergies, the guidance is to check the list of allergens in the PDF the ryokan publishes. There is no in-room dining; both breakfast and dinner are served in the restaurant. Room service is accepted until 10 p.m.
Baths and Onsen
The spring water is a simple onsen (weakly alkaline, hypotonic), and there are five kinds of baths: an open-air bath, a communal bath, private-hire baths, a jacuzzi and a footbath. The water is not 100% free-flowing from the source; a combined discharge-and-recirculation system is used for temperature and hygiene management, and the footbath is the only bath on the property fed straight from the source. The communal bath (open-air bath) is open from 5 a.m. to midnight, and the view bath alternates between men and women, with women from 3 p.m. to midnight and men from 5 a.m. to 10:30 a.m. Babies are allowed to bathe, with matters of safety and hygiene left to the parents' judgment. There is a low-temperature sauna inside the communal bath, available from 3 p.m. to 10 p.m. If you would like to bathe just with your family, there are three private-hire baths - two with a view and one in the garden - available to staying guests only, by reservation, at 3,300 yen including tax for 60 minutes. Small bathing towels are provided at the communal bath and the view bath; bring a bath towel from your room.
Family-Friendly Features
Bed guards are available; numbers are limited, so you need to request one when booking or in advance, and the room types they can be fitted in are limited as well. The West Wing Japanese-modern Twin (36 sq m) is a room where 3 guests can sleep in beds, holding two semi-double beds and one single bed. For babies and toddlers with both meals and bedding the rate is 50% of the adult rate; with bedding but no meals it is 1,650 yen; with meals but no bedding it is 1,650 yen; and with neither meals nor bedding it is free. Elementary school children, in both the lower and upper grades, pay 70% of the adult rate (on the one-night, breakfast-included plan). On that plan, co-sleeping is allowed for up to 5 children. The room-only plan does not accept elementary school children or babies and toddlers, so please check the conditions of each plan. There used to be a kids' space on the property, but it is no longer provided. There is no childcare service either. The front desk has adhesive bandages and a thermometer, but medicines such as cold remedies and painkillers cannot be provided under the Pharmaceuticals and Medical Devices Act, so bring any medication you regularly use.
Access
25 minutes by car from Matsumoto IC on the Nagano Expressway; the nearest station is JR Matsumoto Station. The free shuttle bus from Matsumoto Station needs no reservation, with pickups at 4 p.m. and 5 p.m. from near the general-vehicle rotary in front of the police box at the Oshiro-guchi exit of Matsumoto Station, and departures from the ryokan for Matsumoto Station at 9 a.m. and 10 a.m. (times may change by season). Families arriving earlier than the pickup times can take the public bus on the Utsukushigahara Onsen Line (No. 31) from bay 3 at Matsumoto Bus Terminal and get off at Shoho-mae, a 1-minute walk away, or take a taxi from Matsumoto Station, about 20 minutes and roughly 2,500 to 3,000 yen. Check-in is at 3 p.m. and checkout at 10 a.m.; an extension is accepted at 2,200 yen including tax per hour, though it may not be possible depending on conditions on the day. The ryokan can hold your luggage, and if you are arriving by train, Ace Inn Matsumoto right beside Matsumoto Station will hold it until 5 p.m. (this may not be possible when requests overlap). A convenience store is 5 minutes away by car, or 20 minutes on foot.
Access & Information
| location_onAddress | 527 Satoyamabe, Matsumoto, Nagano 390-0221 |
|---|---|
| directions_carAccess | 20 minutes by car from JR Matsumoto Station, or 20 minutes on the bus bound for Utsukushigahara Onsen from the bus terminal in front of Matsumoto Station. |
| trainNearest station | Matsumoto Station |
| local_parkingParking | Parking for 150 cars, free of charge. |
| callPhone | +81-263-38-7711 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, DC, NICOS, JTB |
| languageOfficial site | https://www.hotel-shoho.jp/open_in_new |
Map
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Reference price as of September 15, 2026 (stay date 2026-10-10). Please check the booking site for actual rates.
Check rates & availability
Opens the booking site in a new tab.
Frequently Asked Questions
What ages is Shinshu Matsumoto Utsukushigahara Onsen Shoho best suited to?
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It has facilities that work especially well for babies and toddlers (ages 0 to 2) and children aged 3 and over. There is no age limit, and families with children of any age can stay.
Is there parking at Shinshu Matsumoto Utsukushigahara Onsen Shoho?
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Parking: Parking for 150 cars, free of charge.
How do you get to Shinshu Matsumoto Utsukushigahara Onsen Shoho?
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20 minutes by car from JR Matsumoto Station, or 20 minutes on the bus bound for Utsukushigahara Onsen from the bus terminal in front of Matsumoto Station.
Is there a kids' space at the ryokan?
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There used to be a kids' space on the property, but it is no longer provided.
Can we borrow a bed guard for a small child?
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Bed guards are available. Numbers are limited, so please let the ryokan know when booking or in advance if you would like one. The room types a bed guard can be fitted in are also limited.
Are there menu items for children?
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Several children's menu items are available: a kids' meal at 3,300 yen including tax, plus à la carte dishes such as rice porridge and udon. Please order at the front desk by 6 p.m. on the day.
Is there a private-hire bath our family can use?
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There are three in total: two private-hire baths with a view and one in the garden. Use is by reservation, at 3,300 yen including tax for 60 minutes, and it is for staying guests only.
How do children's rates and co-sleeping work?
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On the one-night, breakfast-included plan, co-sleeping is allowed for up to 5 babies and toddlers: free with neither bedding nor meals, 1,650 yen with bedding only or meals only, and 50% of the adult rate with both. Elementary school children pay 70% of the adult rate and are eligible for co-sleeping. The room-only plan does not accept babies, toddlers or elementary school children.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change. Please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.
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