Hotel Buena Vista
Reference price as of September 5, 2026 (stay date 2026-09-26). Please check the booking site for actual rates.
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forumWhat families say
Rakuten Travel rating 4.51 out of 5 (3,530 reviews). Guests mention that co-sleeping was free for their elementary school child, a welcome point for families. Reviews also note the free shuttle to the affiliated onsen facility, which let them enjoy an onsen at no extra cost. The buffet breakfast has a reputation for its wide variety of dishes, though some guests were bothered by a musty, not-quite-dry smell in rooms where the toilet and bath are combined in one unit.
Kids Facilities
Crib
Crib
- paymentsPrice:Free for guests
Cribs are provided free of charge. The hotel notes that numbers are limited and asks guests to get in touch in advance, so if you are traveling with a baby it is best to mention it when booking. A crib also appears in the room equipment list on Rakuten Travel.
- •Numbers are limited, so advance notice is required
Collaboration Room (Japanese-Western room)
Collaboration Room (Japanese-Western room)
A 53 sq m, 32-tatami Japanese-Western room on the 11th floor with two Simmons beds, plus a 6-tatami Japanese-style area where futon bedding sleeps up to 3 people. It has a bathroom with a separate washing area, and Rakuten Travel lists it as sleeping 1 to 5 guests. Families with a small child who might roll off a bed can sleep on the futons instead.
- •There is only one Japanese-Western room
Restaurants with private rooms
Restaurants with private rooms
Private rooms are available at the first-floor Chinese restaurant Seishika, the fifth-floor Japanese restaurant Fukashiro and the 14th-floor French restaurant Sorpresa. The Japanese and French restaurants are open only for special occasions. For children's dishes, a separate inquiry is required.
- •The Japanese restaurant Fukashiro and the French restaurant Sorpresa are open only for special occasions
- •For children's dishes, a separate inquiry is required
Children's yukata and allergy-friendly pillows
Children's yukata and allergy-friendly pillows
Alongside adult yukata there are children's yukata in three sizes: 70 cm, 120 cm and 140 cm. Children's slippers are available to borrow as well, and allergy-friendly pillows are provided. That means fewer changes of clothes and bedding items to pack.
Free day-use bathing at Utsukushigahara Onsen Shoho (affiliated hotel, with shuttle)
Free day-use bathing at Utsukushigahara Onsen Shoho (affiliated hotel, with shuttle)
- paymentsPrice:Free for guests
Staying guests can use the communal bath at Utsukushigahara Onsen Shoho, part of the same Alpico Hotels group, free of charge. It has a communal bath with an open-air bath and a sauna, the round-trip shuttle bus is free and takes about 20 minutes each way, and bath towels and towels are lent free of charge at Shoho. With no communal bath at the hotel itself, this is an option for families who want to soak in a tub with their children.
- •This is not in the hotel building but at the affiliated hotel Utsukushigahara Onsen Shoho, about 20 minutes away by car
- •Reservations are required. The front desk takes bookings from 9 a.m. on the day, and you receive a bathing ticket
- •The shuttle bus runs twice a day (leaving the hotel at 6:15 p.m. and 7:15 p.m., and leaving Shoho at 8 p.m. and 9 p.m.), with a limited number of seats
- •If you drive yourself, use is from 9 a.m. to 3 p.m. and from 6 p.m. to 9 p.m.
- •There are days when it is unavailable due to bath maintenance or private bookings at Shoho
Categories
Overview
Hotel Buena Vista is a city hotel a 7-minute walk from Matsumoto Station, standing as a landmark of central Matsumoto. Rooms are arranged floor by floor from the 6th to the 13th floor and range widely, from 17 sq m semi-doubles to the 53 sq m Japanese-Western Collaboration Room and suites of 55 sq m to 138 sq m. Children up to age 12 use the room free of charge when co-sleeping, and a crib can be borrowed free of charge. There are four restaurants and bars in the building, with private rooms at the Chinese restaurant and elsewhere. There is no communal bath, private-hire bath or pool on the property, but staying guests can use the communal bath at the affiliated Utsukushigahara Onsen Shoho, reached by a free shuttle bus.
Rooms
The 190 guest rooms are arranged by floor from the 6th to the 13th floor: Standard Rooms on floors 6-7 and 8-9, Standard Premier Rooms on the 10th floor, Executive Rooms on the 11th floor, and Suite Rooms and Executive Rooms on floors 12-13. The easiest choice for families with children is the Collaboration Room (a Japanese-Western room) on the 11th floor. At 53 sq m and 32 tatami mats, it has two Simmons beds plus a 6-tatami Japanese-style area where futon bedding sleeps up to 3 people, and its well-equipped bathroom with a separate washing area makes it ideal for families and groups of friends. Rakuten Travel lists the same room as sleeping 1 to 5 guests, with two beds 120 cm wide by 200 cm long plus futon bedding. The Standard Semi-Double Room is 17 sq m for 1 to 2 guests, with one bed 150 cm wide by 200 cm long and 45 cm high. Other options include the twin-type Executive Room at 27 sq m and 16 tatami mats (beds 120 cm by 200 cm, extra bed 100 cm by 190 cm); a 35 sq m Double Room with one bed 180 cm wide by 195 cm long for 1 to 3 guests; and a 55 sq m Suite Room with two beds 140 cm wide by 200 cm long. The 82 sq m Suite Room connects to an adjoining connecting room and sleeps up to 4 guests, making it ideal for a special occasion such as a family anniversary. The top-of-the-line 138 sq m Imperial Suite has a spacious living room with a study and a mini kitchen, plus two 35 sq m bedrooms. Rakuten Travel lists both the 82 sq m and the 138 sq m rooms as having four beds 140 cm wide by 200 cm long for 1 to 4 guests, and these two are the room types where a family of four can each sleep in their own bed. Floors 6-7 have one 27 sq m Universal Room for 1 to 2 guests. Every room has a humidifier with an air purifier.
Dining
There are four restaurants and bars in the building. Breakfast is a Western and Japanese buffet at the first-floor cafe and dining venue La Cafe Terrasa, served from 6:30 a.m. to 10 a.m. Dinner is served at venues such as the Chinese restaurant Seishika and the Japanese restaurant Fukashiro; in-room dining is not available. Private rooms are found at the first-floor Chinese restaurant Seishika, the fifth-floor Japanese restaurant Fukashiro and the 14th-floor French restaurant Sorpresa, which gives families an option for dining without worrying about other guests (the Japanese and French restaurants are open only for special occasions). On plans that include a Chinese course menu, you give any allergen ingredients and your preferred start time when booking, and depending on the ingredient the kitchen may not be able to make changes. For children's dishes, a separate inquiry is required. Room service is available from 5:30 p.m. to 8 p.m.
Baths
There is no onsen, communal bath, private-hire bath or sauna on the property, so bathing here means using the bath and toilet in your room. The Collaboration Room (Japanese-Western room) has a bathroom with a separate washing area, which is easy to use for families who want to wash together with their child. Off the property, staying guests can use the communal bath at Utsukushigahara Onsen Shoho, part of the same Alpico Hotels group, free of charge on a day-use basis, and the round-trip shuttle bus is free as well. Shoho has a communal bath with an open-air bath and a sauna, and bath towels and towels are lent free of charge at Shoho, so you can enjoy the onsen without adding to your luggage. Use is by reservation: the front desk takes bookings from 9 a.m. on the day, and you receive a bathing ticket before you set off. The shuttle bus takes about 20 minutes each way and runs twice a day, leaving the hotel at 6:15 p.m. and 7:15 p.m. and leaving Shoho at 8 p.m. and 9 p.m. If you drive yourself, use is from 9 a.m. to 3 p.m. and from 6 p.m. to 9 p.m. Seats on the shuttle bus and places for bathing are both limited, and there are days when it is unavailable due to bath maintenance or private bookings at Shoho, so please check at the front desk if you would like to go.
Family-Friendly Features
Children up to age 12 may stay with co-sleeping. The guidance shown across the accommodation plans states that children of elementary school age and under use the room free of charge when co-sleeping, and the only cost is if you add breakfast. Breakfast is 1,600 yen for ages 9 to 12, 990 yen for ages 4 to 8, and free for ages 3 and under. The plan listings on Ikyu.com (a Japanese booking site) state that co-sleeping is limited to one child. Babies and toddlers stay free of charge with no meals and no bedding, but they cannot be accepted with bedding, so baby futons are not provided. A child using a bed of their own pays the same rate as an adult, breakfast included, and there is no child rate for an extra bed either. Cribs are free of charge; numbers are limited, so advance notice is required. Children's yukata come in 70 cm, 120 cm and 140 cm, and allergy-friendly pillows are available. There is no babysitting service. Checkout is at 11 a.m., but you can extend until 2 p.m. for 25% of the base rate or until 5 p.m. for 50%, which helps when you would rather set off slowly around when your child wakes up.
Access
A 7-minute walk from the Oshiro-guchi (Castle) exit of JR Matsumoto Station, or 15 minutes by car from Matsumoto IC on the Nagano Expressway. A free shuttle bus between Matsumoto Station and the hotel takes about 2 minutes and runs from 7:30 a.m. to noon and from 1 p.m. to 6 p.m. Parking for 370 vehicles in total is split between an underground lot and a multi-level lot in a separate building, at 1,200 yen per night with access 24 hours a day; advance reservations are not accepted and spaces are assigned in order of arrival. There is a height limit, and vehicles over 2.1 m tall need to inquire. Check-in is at 3 p.m., with the latest check-in at 3 a.m. the next morning.
Access & Information
| location_onAddress | 1-2-1 Honjo, Matsumoto, Nagano 390-0814 |
|---|---|
| directions_carAccess | A 7-minute walk from the Oshiro-guchi (Castle) exit of JR Matsumoto Station, or 15 minutes by car from Matsumoto IC on the Nagano Expressway. The setting is quiet and calm. |
| trainNearest station | Matsumoto Station |
| local_parkingParking | Parking for 370 vehicles in total, split between an underground lot and a multi-level lot in a separate building, at 1,200 yen per night with access 24 hours a day. Spaces are assigned in order of arrival. |
| callPhone | +81-263-37-0111 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, DC, NICOS, OMC, UFJ Card, Mastercard, Saison, JACCS, JTB |
| languageOfficial site | https://www.buena-vista.co.jp/open_in_new |
Map
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Reference price as of September 5, 2026 (stay date 2026-09-26). Please check the booking site for actual rates.
Check rates & availability
Opens the booking site in a new tab.
Frequently Asked Questions
What ages is Hotel Buena Vista best suited to?
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It has facilities that work especially well for babies and toddlers (ages 0 to 2) and children aged 3 and over. There is no age limit, and families with children of any age can stay.
Does Hotel Buena Vista have baby beds?
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Baby beds are available to rent. See the Kids Facilities section on this page for details.
Is there parking at Hotel Buena Vista?
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Parking: Parking for 370 vehicles in total, split between an underground lot and a multi-level lot in a separate building, at 1,200 yen per night with access 24 hours a day. Spaces are assigned in order of arrival.
How do you get to Hotel Buena Vista?
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A 7-minute walk from the Oshiro-guchi (Castle) exit of JR Matsumoto Station, or 15 minutes by car from Matsumoto IC on the Nagano Expressway. The setting is quiet and calm.
What are the check-in and checkout times?
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Check-in is at 3 p.m. and checkout is at 11 a.m.
Do children of elementary school age and under stay free when co-sleeping?
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Use of the room is free of charge. Only breakfast is charged: 1,600 yen for ages 9 to 12, 990 yen for ages 4 to 8, and free for ages 3 and under.
Can we add an extra bed for our child?
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An extra bed is charged at the adult rate, as there is no child rate for it. The item that is limited in number and requires advance notice is the crib, which is free of charge; please request one when you book.
If our child becomes unwell, can the hotel give us medicine?
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Under the Pharmaceuticals and Medical Devices Act, the hotel cannot provide medicines such as cold remedies or painkillers, but the front desk can direct you to nearby pharmacies and medical facilities. Adhesive bandages and a thermometer are available at the front desk.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change. Please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.
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