Hotel Buena Vista
Reference price as of November 5, 2026 (stay 2026-11-28). US$ is an approximate conversion from yen. Check the booking site for actual rates.
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forumWhat families say
Rakuten Travel rating 4.51 out of 5 (3,530 reviews). Some guests report that co-sleeping was free for their elementary school child, a welcome point for families. Reviews also mention the free shuttle to the partner onsen facility, which let them enjoy an onsen at no extra charge. The buffet breakfast has a reputation for its wide variety, though some guests were bothered by a damp, musty smell in a room with a combined bath-and-toilet unit.
Kids Facilities
Crib
Crib
- paymentsPrice:Free for guests
Cribs are provided free of charge. The hotel asks you to get in touch in advance because numbers are limited, so if you are traveling with a baby, it is reassuring to mention it when you book. Rakuten Travel's room equipment listing also includes a crib.
- •Numbers are limited, so advance notice is required
Collaboration Room (Japanese-Western room)
Collaboration Room (Japanese-Western room)
A 53 sq m, 32-tatami Japanese-Western room on the 11th floor with two Simmons beds, plus a 6-tatami Japanese-style area where futon bedding sleeps up to 3 people. It has a bathroom with a separate washing area, and Rakuten Travel lists it as sleeping 1 to 5 guests. If you worry about a small child rolling off a bed, your child can sleep on futon bedding instead.
- •There is only one Japanese-Western room
Restaurants with private rooms
Restaurants with private rooms
Private rooms are available at the Chinese restaurant Seishika on the 1st floor, the traditional Japanese restaurant Fukashiro on the 5th floor and the French restaurant Sorpresa on the 14th floor. The Japanese and French restaurants open only on special operating days. For children's dishes, please inquire separately.
- •The traditional Japanese restaurant Fukashiro and the French restaurant Sorpresa open only on special operating days
- •Please inquire separately about children's dishes
Children's yukata and allergy-friendly pillows
Children's yukata and allergy-friendly pillows
Alongside adult yukata, there are children's yukata in three sizes: 70 cm, 120 cm and 140 cm. Children's slippers are also available to borrow, and allergy-friendly pillows are provided, so you can pack less in the way of clothes and bedtime items.
Free day-use bathing at Utsukushigahara Onsen Shoho (affiliated hotel, with shuttle)
Free day-use bathing at Utsukushigahara Onsen Shoho (affiliated hotel, with shuttle)
- paymentsPrice:Free for guests
Staying guests can use the communal bath at Utsukushigahara Onsen Shoho, part of the same Alpico Hotels group, free of charge. It has a communal bath with an open-air bath and a sauna. The round-trip shuttle bus is free and takes about 20 minutes each way, and bath towels and towels are lent free of charge at Shoho. Since the hotel itself has no communal bath, this gives families who want to soak in a bath with their children an option.
- •This is not inside the hotel; it is the communal bath at Utsukushigahara Onsen Shoho, an affiliated hotel about 20 minutes away by car
- •Reservations are required. The front desk takes bookings from 9 a.m. on the day, and you pick up a bathing ticket
- •The shuttle bus runs twice a day (leaving the hotel at 6:15 p.m. and 7:15 p.m., and leaving Shoho at 8 p.m. and 9 p.m.), and seating is limited
- •If you go by your own car, use is from 9 a.m. to 3 p.m. and from 6 p.m. to 9 p.m.
- •There are days when the bath is unavailable because of maintenance or private bookings at Shoho
Categories
Overview
Hotel Buena Vista is a city hotel and a landmark of central Matsumoto, a 7-minute walk from Matsumoto Station. The guest rooms are grouped by floor from the 6th to the 13th, and range widely, from 17 sq m semi-double rooms and the 53 sq m Collaboration Room (a Japanese-Western room) to suites of 55 to 138 sq m. Room use is free for co-sleeping children of elementary school age and under, and cribs can be borrowed free of charge. The hotel has four restaurants and bars, and private rooms are available at the Chinese restaurant and others. There is no communal bath, private-hire bath or pool on the property, but staying guests can use the communal bath at Utsukushigahara Onsen Shoho, an affiliated hotel, with a free shuttle bus.
Rooms
The guest rooms are grouped by floor from the 6th to the 13th: Standard Rooms on floors 6-7 and 8-9, Standard Premier Rooms on the 10th floor, Executive Rooms on the 11th floor, and Suite Rooms and Executive Rooms on floors 12-13. There are 190 rooms in total. The easiest choice for families with children is the Collaboration Room (a Japanese-Western room) on the 11th floor. It is 53 sq m, or 32 tatami mats, with two Simmons beds plus a 6-tatami Japanese-style area where futon bedding sleeps up to 3 people. With well-equipped facilities such as a bathroom with a separate washing area, the hotel presents it as ideal for families and groups of friends. Rakuten Travel lists the same room as sleeping 1 to 5 guests, with two beds 120 cm wide by 200 cm long plus futon bedding. The Standard Semi-Double Room is 17 sq m for 1 to 2 guests, with one bed 150 cm wide, 200 cm long and 45 cm high. Other options include the twin-type Executive Room at 27 sq m, or 16 tatami mats (beds 120 cm by 200 cm, extra bed 100 cm by 190 cm). The 35 sq m Double Room has one bed 180 cm wide by 195 cm long and sleeps 1 to 3 guests, and the 55 sq m Suite Room has two beds 140 cm wide by 200 cm long. The 82 sq m Suite Room joins an adjoining connecting room and sleeps up to 4 guests, which makes it ideal for a special stay such as a family anniversary. The top-of-the-line 138 sq m Imperial Suite has a spacious living room with a study and a mini kitchen, plus two 35 sq m bedrooms. Rakuten Travel lists both the 82 sq m and the 138 sq m rooms as having four beds 140 cm wide by 200 cm long for 1 to 4 guests, so these two are the room types where a family of four can each have their own bed. Floors 6-7 have one 27 sq m Universal Room for 1 to 2 guests. Every room has a humidifier with a built-in air purifier.
Dining
The hotel has four restaurants and bars. Breakfast is a Western and Japanese buffet at La Cafe Terrasa, the cafe and dining venue on the 1st floor, served from 6:30 a.m. to 10 a.m. Dinner is served at venues such as the Chinese restaurant Seishika and the traditional Japanese restaurant Fukashiro; in-room dining is not available. Private rooms are found at the Chinese restaurant Seishika on the 1st floor, the traditional Japanese restaurant Fukashiro on the 5th floor and the French restaurant Sorpresa on the 14th floor, which gives families who want to eat without worrying about other guests an option (the Japanese and French restaurants open only on special operating days). On plans that include a Chinese course meal, you give any allergen ingredients and your preferred start time when booking, and depending on the ingredient, changes may not be possible. For children's dishes, please inquire separately. Room service is available from 5:30 p.m. to 8 p.m.
Baths
There is no onsen, communal bath, private-hire bath or sauna on the property, so bathing here means using the bath and toilet in your room. The Collaboration Room (Japanese-Western room) has a bathroom with a separate washing area, which is easy to use for families who want to wash together with their child. Off the property, staying guests can use the communal bath at Utsukushigahara Onsen Shoho, part of the same Alpico Hotels group, free of charge on a day-use basis, and the round-trip shuttle bus is free as well. Shoho has a communal bath with an open-air bath and a sauna, and bath towels and towels are lent free of charge at Shoho, so you can enjoy the onsen without adding to your luggage. Use is by reservation: the front desk takes bookings from 9 a.m. on the day, and you pick up a bathing ticket before you set off. The shuttle bus takes about 20 minutes each way and runs twice a day, leaving the hotel at 6:15 p.m. and 7:15 p.m. and leaving Shoho at 8 p.m. and 9 p.m. If you go by your own car, you can use the bath from 9 a.m. to 3 p.m. and from 6 p.m. to 9 p.m. Both the shuttle bus and the bath have capacity limits, and there are days when the bath is unavailable because of maintenance or private bookings at Shoho, so please check at the front desk if you would like to go.
Family-Friendly Features
Children up to age 12 can stay with co-sleeping. According to the notes shown on every accommodation plan, room use is free for co-sleeping children of elementary school age and under, and the only cost comes if you add breakfast. Breakfast is 1,600 yen for ages 9 to 12, 990 yen for ages 4 to 8, and free for ages 3 and under. The plan listings on Ikyu.com (a Japanese booking site) limit co-sleeping to one child. Babies and toddlers stay free of charge with no meals and no bedding, but they cannot be booked with bedding, so baby futons are not provided. A child using a bed of their own pays the same rate as an adult, breakfast included, and there is no child rate for an extra bed either. Cribs are free of charge, but numbers are limited, so advance notice is required. Children's yukata come in 70 cm, 120 cm and 140 cm, and allergy-friendly pillows are available. There is no childcare service. Checkout is at 11 a.m., but you can extend until 2 p.m. for 25% of the base rate or until 5 p.m. for 50%, which helps when you want to set off slowly, in time with when your child wakes up.
Access
A 7-minute walk from the Oshiro-guchi (Castle) exit of JR Matsumoto Station, or 15 minutes by car from Matsumoto IC on the Nagano Expressway. A free shuttle bus links Matsumoto Station and the hotel in about 2 minutes, running from 7:30 a.m. to noon and from 1 p.m. to 6 p.m. Parking for 370 vehicles in total is split between an underground lot and a multi-level lot in a separate building, at 1,200 yen per night with access 24 hours a day. Advance reservations are not accepted, and spaces are assigned in order of arrival. There is a height limit, and vehicles taller than 2.1 m need to inquire first. Check-in is from 3 p.m., with the latest check-in at 3 a.m. the next morning.
Access & Information
| location_onAddress | 1-2-1 Honjo, Matsumoto, Nagano 390-0814 |
|---|---|
| directions_carAccess | A 7-minute walk from the Oshiro-guchi (Castle) exit of JR Matsumoto Station, or 15 minutes by car from Matsumoto IC on the Nagano Expressway. The hotel sits in a quiet, peaceful location. |
| trainNearest station | Matsumoto Station |
| local_parkingParking | Parking for 370 vehicles in total, split between an underground lot and a multi-level lot in a separate building (1,200 yen per night, with access 24 hours a day). Spaces are assigned in order of arrival. |
| callPhone | +81-263-37-0111 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, DC, NICOS, OMC, UFJ Card, Mastercard, Saison, JACCS, JTB |
| languageOfficial site | https://www.buena-vista.co.jp/open_in_new |
Map
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Reference price as of November 5, 2026 (stay 2026-11-28). US$ is an approximate conversion from yen. Check the booking site for actual rates.
Check rates & availability
Opens the booking site in a new tab.
Frequently Asked Questions
What ages is Hotel Buena Vista best suited to?
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It has facilities that work especially well for babies and toddlers (ages 0 to 2) and children aged 3 and over. There is no age limit, and families with children of any age can stay.
Does Hotel Buena Vista have baby beds?
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Baby beds are available to rent. See the Kids Facilities section on this page for details.
Is there parking at Hotel Buena Vista?
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Parking: Parking for 370 vehicles in total, split between an underground lot and a multi-level lot in a separate building (1,200 yen per night, with access 24 hours a day). Spaces are assigned in order of arrival.
How do you get to Hotel Buena Vista?
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A 7-minute walk from the Oshiro-guchi (Castle) exit of JR Matsumoto Station, or 15 minutes by car from Matsumoto IC on the Nagano Expressway. The hotel sits in a quiet, peaceful location.
What are the check-in and checkout times?
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Check-in is at 3 p.m., and checkout is at 11 a.m.
Is co-sleeping free for children of elementary school age and under?
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Room use is free of charge. Only breakfast is charged: 1,600 yen for ages 9 to 12 and 990 yen for ages 4 to 8, while it is free for ages 3 and under.
Can we add an extra bed for our child?
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An extra bed is charged at the adult rate, and there is no child rate. The item that is limited in number and needs advance notice is the free crib, so please request it when you book.
If our child gets sick, can the hotel give us medicine?
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Under Japan's Pharmaceutical and Medical Device Act, the hotel cannot provide medicines such as cold remedies or painkillers, but the front desk can direct you to nearby pharmacies and medical facilities. Adhesive bandages and a thermometer are available at the front desk.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change. Please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.
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