Richmond Hotel Matsumoto
Reference price as of November 5, 2026 (stay 2026-11-28). US$ is an approximate conversion from yen. Check the booking site for actual rates.
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forumWhat families say
Rakuten Travel rating 4.32 out of 5 (5,418 reviews). Families with children say that noise from neighboring rooms and the corridor was not a bother and that they felt at ease staying with children. Guests also praise the location close to Matsumoto Station, within walking distance of Matsumoto Castle and Nawate-dori, as well as the breakfast buffet at Gusto. On the other hand, some reviews mention a noticeable odor when the bathroom door was opened.
Kids Facilities
Cribs and bed guards available to borrow
Cribs and bed guards available to borrow
- paymentsPrice:Free for guests
The hotel offers a crib set-up service for children up to age 1. For safety reasons, bed guards cannot be used for children under 1 year and 6 months. Both are limited in number and cannot be set up on the day, so please contact the hotel in advance.
- •Cribs can be used for children up to age 1
- •For safety reasons, bed guards cannot be used for children under 1 year and 6 months
- •Numbers are limited and they cannot be set up on the day, so advance contact is required
Kids' amenities
Kids' amenities
- paymentsPrice:Free for guests
For children of elementary school age and under, the front desk has a kids' amenity set with children's slippers, a kids' sponge and a toothbrush. The contents may vary as items are changed. Co-sleeping children receive towels as well.
- •For children of elementary school age and under
- •Contents may vary as items are changed
Tatami Twin (Japanese-Western room)
Tatami Twin (Japanese-Western room)
A 32 sq m tatami room with two semi-double beds; adding two Japanese-style futons gives bedding for 4. One co-sleeping child of elementary school age or under can be added per bed, so a family of up to 6 can stay. The bath, toilet and washbasin are each in separate spaces. The two beds are each 110 cm wide, and the futons are 95 cm wide.
- •Adding two Japanese-style futons gives bedding for 4
- •Up to one co-sleeping child of elementary school age or under can be added per bed
Japanese and Western breakfast buffet
Japanese and Western breakfast buffet
A buffet breakfast of Japanese and Western dishes at Cafe Restaurant Gusto on the first floor of the hotel. It is served from 6 a.m. to 10:30 a.m. (last orders at 10 a.m.), and costs 1,500 yen for adults and 750 yen for elementary school children, free for children under school age. There is no dedicated kids' menu.
- •750 yen for elementary school children, free for children under school age
- •There is no dedicated kids' menu
- •Allergy information can be checked on the tablet at each table
Categories
Overview
Richmond Hotel Matsumoto is a 202-room business hotel in central Matsumoto, a 4-minute walk from JR Matsumoto Station. Every room has an air purifier with a humidifying function, and room types range from singles and twins to the Tatami Twin (a Japanese-Western room) and the Deluxe Double Room. Co-sleeping is free for children of elementary school age and under, up to one child per bed, and cribs and bed guards are available to borrow. Breakfast is a Japanese and Western buffet at Cafe Restaurant Gusto on the first floor, free for children under school age. There is no communal bath or onsen.
Rooms
The hotel has 202 rooms in total, and the easiest ones for families are the room types with a flexible capacity. The Single Room is 17.6 sq m with one bed measuring 140 cm by 203 cm, for 1 to 2 guests. The Double Room is also 17.6 sq m with one 140 cm-wide bed, but it takes 2 to 3 guests. The Twin Room is 27.1 sq m with two semi-double beds, and adding one extra bed brings it to a maximum of 3 guests. The Tatami Twin (Japanese-Western room) is 32 sq m: a tatami room with two 110 cm-wide semi-double beds, where adding two Japanese-style futons gives bedding for 4. On top of that, one co-sleeping child of elementary school age or under can be added per bed, so a family of up to 6 can stay. In the Tatami Twin, the bath, toilet and washbasin are each in separate spaces, so getting the children ready and bath time are less likely to get in each other's way. The Deluxe Double Room sleeps up to 3 guests, using one queen-size bed plus a sofa as a bed. In the other room types too, one co-sleeping child of elementary school age or under can be added per bed, beyond the stated capacity. Every room has an air purifier with a humidifying function, and humidifiers are also available to borrow free of charge.
Dining
Breakfast is served at Cafe Restaurant Gusto on the first floor of the hotel, as a buffet of Japanese and Western dishes. It runs from 6 a.m. to 10:30 a.m. (last orders at 10 a.m.), and the 6 a.m. start makes it easy to fit around early-rising children. Prices are 1,500 yen for adults and 750 yen for elementary school children, and it is free for children under school age. Children can eat the same Japanese and Western buffet as adults, but there is no dedicated kids' menu. Allergy information for the dishes served can be checked on the tablet at each table. Only breakfast is served; there is no dinner service and no room service.
Family-Friendly Features
When a child of elementary school age or under co-sleeps in the same room as their parents or grandparents, there is no accommodation charge. This applies to up to one child per bed, and not to single use of a twin room. Junior high school students and older pay the adult rate. Even if you book under the "elementary school child" or "with futon for a young child" option, no extra bedding is added, and baby futons are not available to borrow. Cribs can be used for children up to age 1, and for safety reasons bed guards cannot be used for children under 1 year and 6 months. Both are limited in number and cannot be set up on the day, so please contact the hotel in advance. Items available to borrow free of charge also include a thermometer, nail clippers and a water pillow. For children of elementary school age and under, the front desk has a kids' amenity set with children's slippers, a kids' sponge and a toothbrush. Co-sleeping children receive towels as well. There is no childcare service.
Baths
There is no communal bath, private-hire bath or sauna, so bathing is in your room's bathroom. In the Tatami Twin (Japanese-Western room), the bath, toilet and washbasin are each separate. The front desk hands out bath additives that change daily.
Access
The hotel is a 4-minute walk from the Oshiro-guchi exit of JR Matsumoto Station, and a convenience store is within a 5-minute walk. From Matsumoto Airport, the Matsumoto Airport Line airport bus takes about 30 minutes to the Matsumoto Station Bus Terminal, and the hotel is about a 4-minute walk from there. There is no free shuttle bus from the airport. By car, it is 15 minutes from Matsumoto IC on the Chuo Expressway. The automated multi-level parking garage next to the hotel holds 44 vehicles (12 standard cars and 32 high-roof vehicles) and is offered at 1,200 yen per night on a first-come, first-served basis; advance reservations are not possible. If it is full, or if your vehicle is larger than it can take, an affiliated parking lot nearby is offered at the same rate. The main entrance sits next to Gusto, and the front desk is on the second floor. Check-in is from 2 p.m. to 5:30 a.m. the next morning, and checkout is at 11 a.m.; Richmond Club members and guests on eligible plans can extend to 12 p.m. free of charge.
Access & Information
| location_onAddress | 1-10-7 Chuo, Matsumoto, Nagano 390-0811 |
|---|---|
| directions_carAccess | A 4-minute walk from the Oshiro-guchi exit of JR Matsumoto Station, and 15 minutes from Matsumoto IC on the Chuo Expressway. The hotel stands in the center of Matsumoto, which makes it ideal for both business and leisure trips. |
| trainNearest station | Matsumoto Station |
| local_parkingParking | Parking is offered in the multi-level parking facility next to the hotel at 1,200 yen per night, on a first-come, first-served basis. When it is full, an affiliated parking lot is offered instead. |
| callPhone | +81-263-37-5000 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, Mastercard |
| languageOfficial site | https://richmondhotel.jp/matsumoto/open_in_new |
Map
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Reference price as of November 5, 2026 (stay 2026-11-28). US$ is an approximate conversion from yen. Check the booking site for actual rates.
Check rates & availability
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Frequently Asked Questions
What ages is Richmond Hotel Matsumoto best suited to?
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It has facilities that work especially well for babies and toddlers (ages 0 to 2) and children aged 3 and over. There is no age limit, and families with children of any age can stay.
Does Richmond Hotel Matsumoto have baby beds?
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Baby beds are available to rent. See the Kids Facilities section on this page for details.
Is there parking at Richmond Hotel Matsumoto?
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Parking: Parking is offered in the multi-level parking facility next to the hotel at 1,200 yen per night, on a first-come, first-served basis. When it is full, an affiliated parking lot is offered instead.
How do you get to Richmond Hotel Matsumoto?
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A 4-minute walk from the Oshiro-guchi exit of JR Matsumoto Station, and 15 minutes from Matsumoto IC on the Chuo Expressway. The hotel stands in the center of Matsumoto, which makes it ideal for both business and leisure trips.
Can you warm up baby food that we bring?
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Warming baby food that guests bring is not offered. The restaurant does not serve a baby food menu either, so please plan to bring baby food ready to eat.
Can children eat the breakfast buffet?
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Children can eat the same Japanese and Western buffet as adults. There is no dedicated kids' menu. Prices are 750 yen for elementary school children, and it is free for children under school age.
Are there amenities or items to borrow for children?
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Children's towels and a kids' amenity set with items such as a toothbrush, a sponge and slippers are provided. Bed guards can also be borrowed, but they are limited in number and cannot be set up on the day, so please contact the hotel in advance.
Is there a nursing room or a playroom?
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There is no nursing room in the hotel. There is no play space for children either, and no childcare facility or babysitter arrangements, so families with babies or young children should plan on spending their downtime in the room.
Can we borrow a stroller, and can we use one inside the hotel?
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Strollers are not available to borrow. You can use your own stroller inside the hotel, so if you need one, please bring it from home.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: October 2026). Prices, availability and seasonal operations change. Please check each booking site for the latest information.
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