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Kobe Bay Sheraton Hotel & Towers
forumWhat families say
Rakuten Travel rating 4.46 out of 5 (4,750 reviews). One family traveling with a 4-year-old daughter reports being delighted that the hotel celebrated her birthday, and guests praise being able to bathe in the natural onsen again and again. The breakfast buffet draws praise for its wide variety, though a family of three reports that the way the rollaway bed was positioned felt cramped.
Categories
Kids Facilities
Baby and kids' items available to borrow (crib, bed guard, children's pajamas and slippers)
Baby and kids' items available to borrow (crib, bed guard, children's pajamas and slippers)
A crib is available for children under 1 year old, and a bed guard can be fitted to one of the two beds in a twin room. Children's pajamas (3 sizes) and slippers (2 sizes) are also available to borrow. Numbers are limited, so booking early is recommended.
- •Numbers are limited, so inquiring early when you book your stay is recommended
Nursing room and diaper-changing space
Nursing room and diaper-changing space
The nursing room is on the 3rd floor behind the banquet hall escalator and is open from 8:30 a.m. to 8 p.m. It has a kettle and a microwave. Guest rooms also have a kettle for boiling water for formula, which can be used for formula preparation. For sterilizing baby bottles you generally need to bring your own equipment, but if you bring a container that can be sterilized by heating in a microwave, the room service staff will help. Diaper changes can be handled in the 3rd-floor nursing room or the 3rd-floor multipurpose restroom.
Kobe Sweets Kids Land
Kobe Sweets Kids Land
A kids' corner on the lobby floor, designed around Kobe's familiar image as a city of sweets. Because it is on the lobby floor, it is also a handy place for children to spend time while you wait to check in.
Family Floor
Family Floor
The Family Floor guest rooms have been renovated so that you can take off your shoes and relax indoors. A microwave is installed in the elevator hall, and a kids' welcome sweet is given during the stay. Baby shampoo and a toilet-training seat are also available to borrow.
Garden Cafe kids' corner
Garden Cafe kids' corner
Garden Cafe, the terrace restaurant that serves the breakfast buffet, has a kids' corner that families will appreciate. Children under elementary school age eat the breakfast buffet free of charge, up to the number of accompanying adults.
- •Children under elementary school age eat the buffet free of charge up to the number of accompanying adults; a charge applies for children beyond that number
Little Concierge kids' club
Little Concierge kids' club
- calendar_monthSeason:Summer only
A membership kids' club for elementary school children. During the summer holidays, a new-member campaign running until August 31 adds discount coupons for the lunch and dinner buffets on top of the joining gift. The standard joining gift also includes an original clear file folder.
Overview
Kobe Bay Sheraton Hotel & Towers is a 267-room city hotel on Rokko Island in Kobe. Staying guests can enjoy Hamasen, a natural onsen fed 100% by the hotel's own spring on the property, at no charge. The hotel is also set up for stays with children, with a private-hire onsen, cribs available to borrow, a nursing room and a family floor where you can take off your shoes and relax. It is easily reached by the Rokko Liner from JR Sumiyoshi Station, and parking is free for 24 hours.
Rooms
Guest rooms are spread across 6 types of floors, 267 rooms in all. The standard Moderate Twin (28 sq m) is a bright room on the south side with two beds measuring 110 cm wide by 207 cm long. The Family Floor is designed with young children in mind: Deluxe Twin A is 36 sq m on the north side, with beds 120 cm by 207 cm, and when 3 guests stay, a loft bed can be used as well (limited to children under school age). Because of the way twin rooms are built, the two beds cannot be pushed together, so one bed can be placed against the wall and a bed guard provided for the other (limited in number). Rooms with a capacity of 2 cannot take an extra bed, so families should check in advance which room types can accommodate them. Children's pajamas (3 sizes) and slippers (2 sizes) are also kept on hand in limited numbers. All rooms became non-smoking on December 1, 2025.
Dining
Breakfast is a Japanese, Western and Chinese buffet at the first-floor terrace restaurant Garden Cafe, with live cooking such as omelets prepared by a chef in front of you. Children under elementary school age eat the breakfast buffet free of charge, up to the number of accompanying adults; a charge applies only for children beyond that number. Garden Cafe also has a kids' corner that families will appreciate.
Baths and Onsen
The hotel's own spring, welling up from 1,600 m beneath the property, is served without heating and flows directly from the source as Kobe Rokko Onsen "Hamasen," and guests can bathe there at no charge during their stay. There is also a private-hire onsen, Nagomi-yu (60 minutes for 5,500 yen, for staying guests only), where a family can take their time together. The Japanese Spa Suite and the Japanese-style tatami room with a private open-air bath have an onsen open-air bath in the room, so a family can soak on its own without using the communal bath. The fitness and sports facility The Bay Club also has an indoor pool, but use costs 2,200 yen, guests under 20 cannot use the training gym, and guests under 16 cannot use the sauna.
Family-friendly features
Cribs are available to borrow for children under 1 year old; numbers are limited, so booking early is recommended. Co-sleeping is offered for up to 2 children, and co-sleeping is free for infants who have neither meals nor bedding. Whether meals and bedding for infants are available, and what they cost, varies by plan, and some plans cannot accept them at all. In the Japanese Spa Suite, the Japanese-style tatami room with a private open-air bath and the Club Floor rooms, children under 3 stay free of charge when co-sleeping. The nursing room is on the 3rd floor behind the banquet hall escalator, open from 8:30 a.m. to 8 p.m. and equipped with a kettle and a microwave. Guest rooms also have a kettle for boiling water for formula, which you can use for formula preparation. For sterilizing baby bottles you generally need to bring your own equipment, but if you bring a container that can be sterilized by heating in a microwave, the room service staff will help. Diaper changes can be handled in the 3rd-floor nursing room or the 3rd-floor multipurpose restroom. If you would like childcare, the hotel can introduce you to a nearby babysitting company. The lobby floor has a kids' corner, Kobe Sweets Kids Land, inspired by Kobe's reputation as a city of sweets. Family Floor rooms are designed so you can take off your shoes and relax indoors, a microwave is installed in the elevator hall, and baby shampoo and a toilet-training seat are available to borrow.
Access
Take the Rokko Liner from JR Sumiyoshi Station to Island Center Station; the hotel is a 1-minute walk from the station. Staying guests can use the parking free of charge for 24 hours per night. Check-in is from 3 p.m. to 1 a.m., and checkout is at 12 p.m.
Access & Information
| location_onAddress | 2-13 Koyocho-naka, Higashinada-ku, Kobe, Hyogo 658-0032 |
|---|---|
| directions_carAccess | Take the Rokko Liner from JR Sumiyoshi Station to Island Center Station; the hotel is a 1-minute walk from there. It is also 20 minutes by direct bus from JR Sannomiya Station. |
| trainNearest station | Island Center Station |
| local_parkingParking | Staying guests can use the hotel parking free of charge for 24 hours per night. |
| callPhone | +81-78-857-7000 |
| paymentsCards | VISA, JCB, American Express, Diners Club, DC, NICOS, UFJ Card, Mastercard, Saison, AEON, JTB, Daimaru |
| languageOfficial site | https://www.sheraton-kobe.co.jp/open_in_new |
Reference price as of August 28, 2026 (stay date 2026-09-19). Please check the booking site for actual rates.
Frequently Asked Questions
Is there a charge if our child co-sleeps with us?
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Co-sleeping is free of charge for children who have not yet started elementary school. On the Club Floor, however, co-sleeping children from age 3 up to school age are charged a Club Floor facility fee of 5,500 yen, while children under 3 remain free. An additional charge also applies to any co-sleeping children aged 1 and over beyond the number of accompanying adults.
Can we arrange a babysitter?
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The hotel can introduce you to a nearby babysitting company. If you would like to use one, please inquire with the lobby manager.
Is there a kids' club for elementary school children?
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Yes. Little Concierge is a membership kids' club for elementary school children, and it recruits new members during the summer holidays.
Is there a children's rate for breakfast?
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Breakfast is served from 6:30 a.m. to 10:30 a.m. and costs 4,427 yen for adults and 2,530 yen for children.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change — please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.