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forumWhat families say
Rated 4.62 on Rakuten Travel from more than 12,000 reviews. Families praise the swimsuit-worn Aqua Garden, the summer water park Aqua Beat (kids' pool and slides), and the panoramic open-air bath Tanayu, along with thorough baby support at the communal bath and restaurants - all part of what makes this one of Kyushu's largest onsen resorts, with something to enjoy all day for kids and adults alike.
Categories
Kids Facilities
Aqua Garden (swimsuit-worn outdoor onsen, year-round)
Aqua Garden (swimsuit-worn outdoor onsen, year-round)
A swimsuit-worn outdoor onsen where you can enjoy a fountain show of water, light and sound, plus a float healing bath. Because it uses real onsen water, it is open year-round, and there is also a corner where you can draw with your child using crayons that wash away in water.
- •Hours: 11 a.m. to 10 p.m.
- •Swimwear required (rental swimwear from JPY 440, tax included)
- •Children not yet toilet-trained must wear swim diapers (swim diapers are sold on-site)
- •Elementary-school age and younger must enter with a guardian aged 18 or over
- •The float healing bath is for junior-high age and up
- •The AQUA DREAMS fountain show runs at 8 p.m., 8:45 p.m. and 9:30 p.m. (about 10 minutes each)
- •Free for children under 3; for hotel guests the usage fee is included in the room rate
Aqua Beat (summer-only water park with a kids' pool)
Aqua Beat (summer-only water park with a kids' pool)
A summer water park styled as an 'ever-summer' paradise. It has a shallow kids' pool that young children can enjoy (with an elephant slide), a wave pool, a river pool that runs through a cave, and four types of slides including a body slide and a river run slide.
- •Open period: scheduled April 25 (Sat) to September 30 (Wed), 2026
- •Standard hours: 11 a.m. to 6 p.m. (varies by season)
- •The kids' pool has an 'elephant slide' (for young children only; not for elementary-school age and up)
- •All four slides require a height of at least 120 cm
- •The outdoor 'Pirate Ship' is for ages 6-12
- •Children not yet toilet-trained must wear swim diapers (sold on-site)
- •Baby swim rings are not available to borrow or purchase (bringing your own is allowed)
- •Free for children under 3; for hotel guests the usage fee is included in the room rate. Day visitors need an advance online ticket
Panoramic open-air bath Tanayu / Sorayu and private-hire baths
Panoramic open-air bath Tanayu / Sorayu and private-hire baths
A panoramic open-air bath with tubs terraced across five tiers, looking out over Beppu Bay and the city's night lights, with a lukewarm bath, a lie-down bath, a sauna, a cold bath and an outdoor rest area. There is also the panoramic open-air bath Sorayu and private-hire baths.
- •Water type: sodium chloride-sulfate onsen (hypotonic, alkaline, hot-spring grade); diluted, heated and circulation-filtered (chlorine-based treatment used)
- •Capacity 768 (387 in the men's bath, 381 in the women's bath); has a sauna, cold bath and outdoor rest area
- •Hours vary by season (generally opening 5-6 a.m. and closing at midnight)
- •Under an Oita Prefecture public-bath ordinance, children may be brought into a bath of the opposite sex only up to age 6
- •Private-hire baths are available (confirm pricing and reservation method with the hotel)
- •The changing room has a baby bed (changing/holding bassinet), and a baby bath tub, bath chair and baby soap can be borrowed free at the onsen reception - this is from blog reports, so confirm the latest details with the hotel before your visit
- •Whether children who are not yet toilet-trained may enter the communal bath's tub is not explicitly confirmed; we recommend checking with the hotel before your visit
Baby and kids' equipment rental / baby bottle sterilizing
Baby and kids' equipment rental / baby bottle sterilizing
- calendar_monthSeason:Summer only
- paymentsPrice:Free for guests
Rental baby gear for families traveling with a baby is extensive, including in-room equipment on request and a baby bottle sterilizing service.
- •Free stroller rental at the front desk (while stocks last, advance reservation required) - from blog reports, so confirm the latest details with the hotel before your visit
- •In-room items available on request (free, by reservation): baby bath tub, bed guard (for 18-60 months), diaper trash bin, toilet training seat, Bumbo seat, bouncer, and a bedwetting sheet - from blog reports, so confirm the latest details with the hotel before your visit
- •Baby bottle sterilizing service (a microwave sterilizing container at the front desk, boiling-water sterilizing at restaurants) - from blog reports, so confirm the latest details with the hotel before your visit
- •Children's yukata available (sizes 90-145 cm, exchangeable)
Buffet restaurant / baby food and kids' support / food allergies
Buffet restaurant / baby food and kids' support / food allergies
Meals are centered on buffet-style dining (at Cedar Palace and others). There are many child-friendly touches, but families with a child who has a food allergy need to confirm what accommodations are possible in advance.
- •A dedicated low buffet counter for children, a kids' menu, and kids' tableware (plate, spoon, fork) are available - from blog reports, so confirm the latest details with the hotel before your visit
- •Store-bought baby food is available at the restaurants; if you tell staff, they will warm baby food you bring yourself - from blog reports, so confirm the latest details with the hotel before your visit
- •Baby chairs and kids' chairs are available - from blog reports, so confirm the latest details with the hotel before your visit
- •Because a buffet cannot fully prevent allergen contamination, the hotel does not create allergy-specific menus or provide allergen information
- •You may bring your own safe food and tableware (advance notice required)
- •The Japanese restaurant Wa Ryori Sai can offer the Fuku Kaiseki course free of the eight specified major allergens (adult menu only, advance notice required)
Overview
Suginoi Hotel is one of Kyushu's largest onsen resorts, set on a hilltop in Kankaiji in the Beppu Onsen area. It offers a full lineup of onsen entertainment for kids and adults to enjoy all day: the swimsuit-worn outdoor onsen Aqua Garden, the summer-only water park Aqua Beat (with a kids' pool and slides), and the five-tier terraced open-air bath Tanayu with its sweeping views. Children who are not yet toilet-trained can use both Aqua Garden and Aqua Beat if wearing swim diapers. The communal bath's changing room and the restaurants also offer thorough baby support, making this an easy stay even with a baby.
Suginoi Hotel is one of Kyushu's largest onsen resorts, operated by ORIX Hotels & Resorts, set on a hilltop in Kankaiji in the Beppu Onsen area (647 rooms in total). It has free parking for about 900 cars, plus a free shuttle bus connecting to JR Beppu Station. Within the large grounds, a circulating shuttle bus runs continuously between the guest-room buildings, the communal bath building and the pool building.
Pool and water play
The swimsuit-worn outdoor onsen Aqua Garden (open 11 a.m. to 10 p.m., year-round) is fun for the whole family, with the AQUA DREAMS fountain show (8 p.m., 8:45 p.m. and 9:30 p.m.), a float healing bath (junior-high age and up), and a corner for drawing with crayons that wash away in water. The summer-only water park Aqua Beat (scheduled for April 25 to September 30, 2026) has a shallow kids' pool that young children can enjoy (with an elephant slide) and four types of slides, including a body slide and a river run slide (a height of at least 120 cm is required). At both Aqua Garden and Aqua Beat, children who are not yet toilet-trained can use the facilities if wearing swim diapers, which are also sold on-site. Children under 3 are free, and for hotel guests the usage fee is included in the room rate.
Baths and onsen
The panoramic open-air bath Tanayu (capacity 768), with its tubs terraced across five tiers, offers open views of Beppu Bay and the city's night lights, along with a lukewarm bath, a lie-down bath, a sauna, a cold bath and an outdoor rest area, making it easy to bathe here even with a baby aged 0. The water is a sodium chloride-sulfate onsen (hypotonic, alkaline, hot-spring grade; diluted, heated and circulation-filtered). There is also the panoramic open-air bath Sorayu and private-hire baths. Under an Oita Prefecture ordinance, children may be brought into a bath of the opposite sex only up to age 6.
Baby and kids support
The communal bath's changing room has a baby bed (changing/holding bassinet), and a baby bath tub, bath chair and baby soap can be borrowed free of charge at the onsen reception. In-room items - a baby bath tub, a bed guard (for 18-60 months), a diaper trash bin, a toilet training seat, a Bumbo seat, a bouncer and a bedwetting sheet - are provided free on request by reservation, and free stroller rental is also available (while stocks last). There is also a baby bottle sterilizing service (at the front desk and restaurants), store-bought baby food available at restaurants along with warming of food you bring yourself, and a dedicated low buffet counter for kids, a kids' menu and kids' tableware.
Things to do at the hotel
SUGINOI BOWL & PARK has a kids' area for ages 1-12 (a guardian must accompany), alongside bowling, karaoke, table tennis, bocce, darts, billiards and digital shooting games. There is also a game corner on the first floor of Suginoi Palace (8 a.m. to 11 p.m.), and at night you can enjoy projection mapping on the wall of Aqua Beat.
Dining and allergies
Meals are centered on buffet-style dining. Because a buffet cannot fully prevent allergen contamination, the hotel does not create allergy-specific menus or provide allergen information. You may bring your own safe food and tableware (advance notice required). The Japanese restaurant Wa Ryori Sai can offer the Fuku Kaiseki course, which avoids the eight specified major allergens, but this is an adult-only menu. Families with a child who has a food allergy should plan around bringing their own food.
Access & Information
| location_onAddress | 1 Kankaiji, Beppu, Oita 874-0822 |
|---|---|
| directions_carAccess | About 10 minutes by free hotel-direct shuttle bus from JR Beppu Station. About 5 minutes from the Beppu IC on the Oita Expressway, and about 45 minutes by car from Oita Airport. |
| trainNearest station | Beppu Station (JR) |
| local_parkingParking | Free parking for about 900 cars (free for hotel guests). A free shuttle bus runs continuously between the parking area below the hotel and the guest room buildings. |
| callPhone | +81-977-78-8888 |
| paymentsCards | VISA, JCB, American Express, Diners Club, Mastercard, Discover |
| languageOfficial site | https://suginoi.orixhotelsandresorts.com/open_in_new |
Reference price as of August 27, 2026 (stay date 2026-09-19). Please check the booking site for actual rates.
Frequently Asked Questions
Can babies co-sleep, and is there a crib in the room?
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Suginoi Hotel offers a co-sleeping plan for children aged 0-2, with a plan option that has no meal or extra futon. A crib in every room is not confirmed as standard - what is confirmed is a bed guard for 18-to-60-month-olds available free by reservation, and a baby bed (changing/holding bassinet) in the communal bath's changing room. Confirm crib availability directly with the hotel when booking.
Can children who aren't toilet-trained use the pools?
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Yes. Both the year-round Aqua Garden and the summer water park Aqua Beat allow children who are not yet toilet-trained, as long as they wear swim diapers, which are also sold on-site. Whether the same applies to the large communal bath's tub is not explicitly confirmed by the hotel, so check before your visit.
Is there an age or height limit for the pools and slides?
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At Aqua Garden, children under 3 swim free and elementary-school age and younger must be accompanied by a guardian aged 18 or over; the float healing bath is for junior-high age and up. At Aqua Beat, the four water slides require a height of at least 120 cm, the elephant slide in the kids' pool is only for young children (not elementary-school age and up), and the outdoor Pirate Ship is for ages 6-12.
Can my child join me in the communal bath if we're different genders?
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Only up to age 6. Under an Oita Prefecture ordinance, a child may be brought into a bath of the opposite sex only until age 6.
Can the hotel accommodate a child with a food allergy?
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With caveats. Because the main dining is buffet-style, the hotel cannot fully prevent allergen contamination and does not create allergy-specific menus or provide allergen information. You may bring your own safe food and tableware with advance notice. The Japanese restaurant Wa Ryori Sai offers a Fuku Kaiseki course free of the eight major specified allergens, but this is an adult-only menu, so families with a child who has an allergy should plan to bring their own food.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (English), Jalan (Japanese booking site) (last verified: August 2026). Prices, availability and seasonal operations change — please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.