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Mercure Miyagi Zao Resort & Spa
forumWhat families say
Rakuten Travel rating 4.06 out of 5 (4,365 reviews). Guests report that having baby food available at the buffet was a big help, and one family traveling with a baby says their request for a room at the end was accommodated, so their baby did not cry at night and they were able to stay with peace of mind. On the other hand, some guests report that the night pool hours were short and that the locker room was crowded with families with children.
Categories
Kids Facilities
Indoor pool (summer only)
Indoor pool (summer only)
- calendar_monthSeason:Summer only
- paymentsPrice:Free for guests
The covered indoor pool in a separate building on the grounds is opened free of charge in summer. There is a shallow pool for small children, so the whole family can use it together. In the evening, a night pool with a different atmosphere also operates.
- •The operating season and hours need to be confirmed each time.
Craft corner
Craft corner
- calendar_monthSeason:Confirm with hotel
Staying guests can enjoy a craft experience using natural materials. A craft corner inside the hotel offers activities such as paper crafts.
- •Available to staying guests only.
Children's accommodation and meal rates
Children's accommodation and meal rates
Elementary school children pay the same rate as adults. For children from age 3 up to those who have not yet started elementary school, the option with meals and futon bedding is charged at the adult rate, while co-sleeping with meals only incurs a separate meal charge. For children ages 0 to 2, an option with no meals and no futon bedding can be selected for 1,100 yen, and meals can be taken at the buffet.
Overview
Mercure Miyagi Zao Resort & Spa is a natural hot-spring resort at the foot of the Zao mountain range. It has two open-air baths fed by natural onsen water and an indoor bath, plus a buffet restaurant built around local ingredients and a lounge that staying guests can use free of charge. In summer, the indoor pool is opened free of charge, including a shallow pool for small children and an evening night pool. Room types range from Japanese-style tatami rooms to suites, with rooms that accommodate co-sleeping, and children's rates are worked out in detail by age.
Rooms
The hotel has 275 rooms in total, ranging from Japanese-style tatami rooms to suites. The Japanese-style tatami room is 36 sq m with futon bedding for 4 (guests lay out the futons themselves) and allows co-sleeping for up to 3 children. The Classic Twin is 36 sq m with two single beds, one sofa bed and one extra bed, and allows co-sleeping for up to 2 children. The Japanese-Western room is 36 sq m and combines two single beds with futon bedding for 2 (guests lay out the futons themselves), allowing co-sleeping for up to 3 children. The mountain-view Deluxe Suite Japanese-Western room, on the mountain side, is a roomy 144 sq m with two single beds and futon bedding for 2 (guests lay out the futons themselves), and allows co-sleeping for up to 4 children. The most compact option is the 18 sq m Single Room, which has one single bed only.
Dining
The restaurant Locavore serves dishes made with fresh local ingredients grown in the rich natural surroundings of Zao. Dinner and breakfast are served buffet-style, with a wide, modern selection that draws on seasonal ingredients and local food culture. Staying guests can also use a lounge free of charge, with two sessions offered each day. A policy is in place for food allergies, and the details can be confirmed in advance.
Baths and Onsen
There are two open-air baths and one indoor bath fed by natural onsen water, and the communal bath also has a sauna and a cold-water bath. The spring water is a hypotonic, neutral, high-temperature sodium sulfate, bicarbonate and chloride spring.
Family-Friendly Features
Children's accommodation and meal rates are divided in detail by age. Elementary school children pay the same rate as adults. For children from age 3 up to those who have not yet started elementary school, choosing the option with meals and futon bedding means the adult rate, while co-sleeping with meals only incurs a separate meal charge. For children ages 0 to 2, an option with no meals and no futon bedding can be selected for 1,100 yen, and meals can be taken at the buffet. For guests of junior high school age and over, a bathing tax of 150 yen per night is included in the accommodation charge; children below junior high school age are not subject to it. In summer, the covered indoor pool in a separate building on the grounds is opened free of charge, with a shallow pool for small children, and in the evening a night pool with a different atmosphere also operates. Staying guests can also enjoy a hands-on craft experience using natural materials.
Access
The hotel is 60 minutes by bus from Shiroishi-Zao Station on the Tohoku Shinkansen, and 40 minutes from the Shiroishi IC or Murata IC on the Tohoku Expressway. Parking for 275 vehicles is available free of charge on a first-come, first-served basis. A Miyagi Kotsu highway bus shuttle runs from Sendai Station, and staying guests can use it free of charge if they board at the designated times. Reservations are required by 4 p.m. three days beforehand.
Access & Information
| location_onAddress | 1-1 Togatta-onsen Oni-ishihara, Zao-machi, Katta-gun, Miyagi 989-0916 |
|---|---|
| directions_carAccess | 60 minutes by bus from Shiroishi-Zao Station on the Tohoku Shinkansen, or 40 minutes from the Shiroishi IC or Murata IC on the Tohoku Expressway. |
| trainNearest station | Shiroishi-Zao Station |
| local_parkingParking | Parking for 275 vehicles is available free of charge, on a first-come, first-served basis. |
| callPhone | +81-224-34-3600 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, DC, NICOS, UFJ Card, Mastercard, Saison, JACCS |
| languageOfficial site | https://all.accor.com/hotel/C1R2/index.en.shtmlopen_in_new |
Reference price as of August 28, 2026 (stay date 2026-09-19). Please check the booking site for actual rates.
Frequently Asked Questions
What time are check-in and checkout?
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Check-in is from 3 p.m. to 11 p.m., and checkout is at 11 a.m. Times may differ depending on the accommodation plan.
What type of spring water does the onsen have?
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The spring water is a hypotonic, neutral, high-temperature sodium sulfate, bicarbonate and chloride spring. It is a blend of the Zao Resort No. 1 spring and the Zao Oni-ishihara spring source.
What benefits is the onsen said to have?
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It is said to be beneficial for neuralgia, muscle pain, joint pain, frozen shoulder, joint stiffness, bruises and sprains among others, as well as for recovery from fatigue and sensitivity to cold.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Jalan (last verified: August 2026). Prices, availability and seasonal operations change — please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.