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Mercure Nagano Matsushiro Resort & Spa
forumWhat families say
Rakuten Travel rating 4.07 out of 5 (3,659 reviews). Guests praise the ample space where children can play and the kids' buffet, which keeps both children and adults happy. Families report that they can stay with children with peace of mind and enjoy the all-inclusive snacks and drinks in the lounge, though some report that the lounge can get crowded and seats can be hard to find.
Categories
Kids Facilities
Kids' menu at the buffets
Kids' menu at the buffets
Children's dishes are available at the dinner and breakfast buffets. The kids' menu at the dinner buffet appears on weekends only, and the breakfast buffet also has a kids' menu.
- •The children's menu at the dinner buffet is available on weekends only.
Plan with Chausuyama Zoo admission tickets
Plan with Chausuyama Zoo admission tickets
Certain accommodation plans come with admission tickets to Chausuyama Zoo (about 20 minutes by car from the hotel), where you can meet red pandas and wombats. Tickets are handed over at check-in, and on your arrival day you can also collect them before checking in.
- •This benefit is included with specific accommodation plans.
Half price for elementary school children, free for children under school age (limited period)
Half price for elementary school children, free for children under school age (limited period)
- calendar_monthSeason:Seasonal
Under a limited-period plan running from April 13, 2026 to September 30, 2026, elementary school children pay 50 percent of the adult rate and children under school age stay free. The plan includes the all-inclusive offerings, but lunch is not included.
- •This is a benefit of a limited-period plan.
- •Lunch is not included.
Overview
Mercure Nagano Matsushiro Resort & Spa is an onsen resort hotel about 2 minutes by car from Nagano Interchange, with a free shuttle bus from Nagano Station. Guest rooms come in Japanese-style tatami, Western-style and Japanese-Western types, allowing co-sleeping for 1 to 4 children depending on the room type, and children's rates are set. In the communal bath, the indoor bath uses heated water while the open-air bath draws on the Matsushiro onsen. The third-floor lounge Waraunji has a main room plus four playrooms. Dinner and breakfast are served buffet-style, and children's dishes appear on weekends.
Rooms
The Classic Twin (35 sq m, with two single beds and one sofa bed) sleeps 1 to 3 guests and allows co-sleeping for up to 2 children. The Japanese-style Classic Twin (a Japanese-Western room of 35 sq m) has two sets of futon bedding, sleeps 1 to 4 guests and allows co-sleeping for up to 3 children. A Japanese-style tatami room with four sets of futon bedding (35 sq m) also allows co-sleeping for up to 3 children and sleeps 1 to 4 guests. The Classic Corner Twin (55 sq m, with two single beds and one sofa bed) sleeps 1 to 3 guests, with co-sleeping for up to 2 children. A second Classic Corner Twin (35 sq m, with two single beds) also allows co-sleeping for up to 2 children and sleeps 1 to 2 guests. A room with a double bed and a sofa bed (55 sq m) sleeps 1 to 3 guests, with co-sleeping for 1 child. The two-bedroom room with four single beds (140 sq m) allows co-sleeping for up to 4 children and sleeps 1 to 4 guests, giving families plenty of room to spread out. The Japanese-Western Junior Suite (70 sq m), with two single beds and four sets of futon bedding, allows co-sleeping for up to 3 children and sleeps 1 to 6 guests. Every room has a TV, Wi-Fi, a kettle and a refrigerator.
Dining
Dinner is served from 5:30 p.m. to 9 p.m. (last entry 8:30 p.m.) and breakfast from 7 a.m. to 9:30 a.m. (last entry 9 a.m.), both buffet-style on the theme of a street-corner marche full of aroma and color. The dinner buffet includes local Shinshu dishes such as gohei-mochi (grilled rice cakes on skewers). On weekends, a children's menu appears at the dinner buffet, and the breakfast buffet has a kids' menu as well. On all-inclusive plans, every drink at the buffet venue, including beer and wine, is included.
Baths and Onsen
In the communal bath, the indoor bath uses heated water and the open-air bath draws on the Matsushiro onsen. Hours are 3 p.m. to 11 p.m. and 6 a.m. to 10 a.m., with last entry 30 minutes before each closing time. The open-air rock onsen bath Yuhime no Yu looks out over the Northern Japan Alps. Its water contains components such as calcium, iron and sodium, and is described as warming you to the core and keeping you warm afterward.
Family-Friendly Features
The new third-floor lounge Waraunji covers about 650 sq m and has a main room plus four playrooms, which staying guests can use free of charge. The playrooms are open from 3 p.m. to 9 p.m. When registering co-sleeping children from age 3 up to those who have not yet started elementary school, you choose between two rate options: with meals and futon bedding, or with meals only. On plans that include meals, an additional charge for a co-sleeping child's meals is applied according to age. A policy on handling allergies is also in place, so please confirm the details with the hotel. Limited-period plans include family-friendly rates where elementary school children pay 50 percent of the adult rate and children under school age stay free. There are also plans that come with admission tickets to Chausuyama Zoo (about 20 minutes by car from the hotel), where you can meet red pandas and wombats; this benefit is limited to those plans.
Access
The hotel is about 2 minutes by car from Nagano Interchange on the Joshin-etsu Expressway, and about 30 minutes by car from Zenkoji Temple and Nagano Station. A free shuttle bus runs from Nagano Station. Outdoor parking is free for 270 vehicles, and large vehicles can be accommodated.
Access & Information
| location_onAddress | 1372-1 Matsushiromachi Nishiderao, Nagano-shi, Nagano 381-1215 |
|---|---|
| directions_carAccess | About 2 minutes by car from Nagano IC. Zenkoji Temple and Nagano Station are about 30 minutes away by car. A free shuttle bus runs from Nagano Station. |
| trainNearest station | Nagano Station |
| local_parkingParking | Outdoor parking for 270 vehicles, free of charge. Large vehicles can be accommodated. There are also 4 Tesla Superchargers, 1 rapid charger and 2 standard chargers. |
| callPhone | +81-26-278-1811 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, DC, NICOS, UFJ Card, Mastercard, Saison, Rakuten Card |
| languageOfficial site | https://all.accor.com/hotel/C1Q8/index.en.shtmlopen_in_new |
Reference price as of August 28, 2026 (stay date 2026-09-19). Please check the booking site for actual rates.
Frequently Asked Questions
What time are check-in and checkout?
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Check-in is from 3 p.m. to midnight, and checkout is at 11 a.m. Times may differ depending on the accommodation plan.
Do we need snow tires if we visit in winter?
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Snow is possible from early December to mid-March in a typical year, and chain restrictions are often in place on the expressway, so guests are advised to come with studless snow tires.
Is there a free shuttle bus from JR Nagano Station?
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Yes. A shuttle bus connects the hotel and JR Nagano Station. No reservation is needed, but seating is limited and available on a first-come, first-served basis, and pets cannot ride.
How many children can co-sleep in a room?
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It depends on the room type. Co-sleeping is allowed for up to 2 children in the Classic Twin and Classic Corner Twin, for 1 child in the room with a double bed and a sofa bed, for up to 3 children in the Japanese-style tatami room, the Japanese-style Classic Twin and the Junior Suite, and for up to 4 children in the 140 sq m two-bedroom room.
Is there somewhere for children to play at the hotel?
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Yes. The third-floor lounge Waraunji covers about 650 sq m and has a main room plus four playrooms, which staying guests can use free of charge. The playrooms are open from 3 p.m. to 9 p.m.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Jalan (last verified: August 2026). Prices, availability and seasonal operations change — please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.