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THE MARK GRAND HOTEL
forumWhat families say
Rakuten Travel rating 4.48 out of 5 (3,113 reviews). Families report that there were many other guests with children and that they could relax even in the lively atmosphere, and some were grateful to be able to stay three to a room. Guests praise the breakfast for its wide variety, including ikura (salmon roe) and salmon, and for good value. On the other hand, some report that the beds in the rooms are small and that the property feels dated overall.
Categories
Kids Facilities
Baby and kids' items available to borrow
Baby and kids' items available to borrow
- paymentsPrice:Free for guests
The front desk lends cribs, for children under 2, free of charge, and they must be reserved by the day before your stay. Quantities are limited, and the only room type where a crib can be set up is the Superior Twin Room. Diaper bins and children's toilet-training seats are also lent at no charge.
- •Cribs must be reserved by the day before your stay
- •Quantities are limited
- •A crib can only be set up in a Superior Twin Room
- •A bed guard is not available
Children's breakfast menu
Children's breakfast menu
A breakfast menu for children under school age is available for 1,000 yen. No reservation is needed; you order it directly at the breakfast venue. There is no charge for sharing from the buffet, and children of elementary school age and older pay the adult rate.
- •No reservation is needed; order at the breakfast venue
- •There is no charge for sharing from the buffet
- •Children of elementary school age and older pay the adult rate
Indoor pool (Central Wellness Club)
Indoor pool (Central Wellness Club)
- calendar_monthSeason:Confirm with hotel
There is an indoor pool inside the tenant facility on the sixth floor. A single admission fee covers the open-air jacuzzi, sauna and natural hot-spring bath together: 320 yen for children aged 3 to under 12 and 630 yen for adults. There is no children's pool, and use is limited to children aged 3 and over who are out of diapers. Swimsuits are not available to borrow, so bring your own. A swim cap is also required, and one can be borrowed for 102 yen including tax.
- •There is no children's pool
- •Children aged 3 and over may use it, provided they are out of diapers
- •The rate for children aged 3 to under 12 is 320 yen
- •Swimsuits are not available to borrow, so please bring your own
- •A swim cap must be worn
Communal bath and onsen (Central Wellness Club)
Communal bath and onsen (Central Wellness Club)
The tenant facility on the sixth floor has an indoor bath using natural hot spring water, along with a sauna. A single admission fee covers the indoor pool and open-air jacuzzi together: 320 yen for children aged 3 to under 12 and 630 yen for adults. Children aged 3 and over may use it, provided they are out of diapers, and there are restrictions on the areas children may use. Please bring your own swimsuit.
- •Children aged 3 and over may use it, provided they are out of diapers
- •There are restrictions on the areas children may use
- •The rate for children aged 3 to under 12 is 320 yen
- •Please bring your own swimsuit
Overview
THE MARK GRAND HOTEL is about a 10-minute walk from Saitama-Shintoshin Station along a covered pedestrian deck, and about 30 minutes from Tokyo Station with no transfers, which makes access one of its strengths. Co-sleeping is free for children who have not yet started elementary school, and loan items such as cribs and diaper bins are available. The building also has a communal bath and an indoor pool run by a tenant operator, but these can only be used by children aged 3 and over who are out of diapers. Breakfast is a buffet with more than 70 Japanese and Western dishes.
Rooms
All guest rooms are on the ninth floor or above, with views over the city center. The standard floors have Double Rooms of 19-22 sq m, Simple Twins of 22 sq m, Standard Twin Rooms of 24 sq m and Superior Twin Rooms of 27 sq m. The Grand Floor, on the 13th floor and above, has more spacious rooms of 35-43 sq m, including the Grand Twin at 35 sq m, the Grand King at 35 sq m and the Corner Suite Twin at 43 sq m. For three guests, an extra bed can be arranged for a fee, though it cannot be set up in some room types. A crib can only be set up in a Superior Twin Room, so families traveling with a baby should check the room type before booking. Every room has an air purifier with a humidifying function.
Dining
Breakfast is a buffet with more than 70 Japanese and Western dishes, including the local specialty Omiya Napolitan and a seafood rice bowl you build by choosing your own sashimi. A breakfast menu for children under school age is available for 1,000 yen; no reservation is needed, and you simply ask at the breakfast venue. There is no charge for sharing from the buffet, and children of elementary school age and older pay the adult rate. The restaurant entrances have no steps, but there are steps at the tatami seating in the Japanese restaurant Akigase and at some seats in the main dining room, sereno. If you have allergies or ingredients you would rather avoid, let the hotel know in advance and they will change the ingredients or dishes for you.
Baths and Onsen
The hotel does not run its own onsen facility, but guests can use the indoor bath, sauna, open-air jacuzzi and indoor pool at the Central Wellness Club, a tenant on the sixth floor, at a staying-guest rate; the baths use natural hot spring water, a sodium chloride spring. There is no children's pool. Use is limited to children aged 3 and over who are out of diapers, and there are restrictions on the areas children may use. The rate for children aged 3 to under 12 is 320 yen. Swimsuits are not available to borrow, so bring your own. A swim cap is also required in the pool, and one can be borrowed for 93 yen. Hours are 9 a.m. to 10:30 p.m. on weekdays, 10 a.m. to 9 p.m. on Saturdays, and 10 a.m. to 7 p.m. on Sundays and public holidays, and it is closed every Monday.
Family-friendly features
Co-sleeping is free for children under school age, with up to one child per bed. A crib is available free of charge for children under 2 and must be reserved by the day before your stay. Quantities are limited, and the only room type where one can be set up is the Superior Twin Room. A bed guard is not available, so bring your own if you need one. The front desk also lends diaper bins and children's toilet-training seats free of charge. There are 2 accessible rooms, and reclining beds, bath handrails and wheelchairs are available to borrow.
Access
From Saitama-Shintoshin Station and Yono Station, a covered pedestrian deck brings you to the hotel in about 10 minutes on foot, so you stay dry even in the rain. From Kita-Yono Station it is about a 15-minute walk. The hotel is also about 30 minutes from Tokyo Station with no transfers. Parking has space for 127 vehicles, for cars up to 1.8 m wide and 2.2 m high, and costs 1,500 yen per night for staying guests. There is no valet service, but accessible spaces are available by reservation.
Access & Information
| location_onAddress | 3-2 Shintoshin, Chuo-ku, Saitama, Saitama 330-0081 |
|---|---|
| directions_carAccess | About a 10-minute walk from both Saitama-Shintoshin Station and the Super Arena, with direct access along a covered pedestrian deck. One stop from Omiya Station, or about 10 minutes by car. |
| trainNearest station | Saitama-Shintoshin Station |
| local_parkingParking | Parking is available for 180 vehicles. No reservation is required, the height limit is 2.2 m, and the charge is 1,500 yen per night, including tax. |
| callPhone | +81-48-600-5515 |
| paymentsCards | VISA, JCB, American Express, Diners Club, Mastercard |
| languageOfficial site | https://themarkgrand.com/open_in_new |
Reference price as of August 28, 2026 (stay date 2026-09-19). Please check the booking site for actual rates.
Frequently Asked Questions
Can we borrow an extra bed?
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For three guests, an extra bed can be arranged for a fee, though it is difficult to set up in some room types.
Can we borrow a humidifier?
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Every guest room has an air purifier with a humidifying function. Other items available to borrow can be discussed with the hotel, but quantities are limited.
What should we do if we are running late for check-in?
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If you expect to arrive later than your scheduled time, just let the hotel know in advance. The entrance is locked after midnight, so you will need to use the intercom at the building entrance to reach the front desk.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site) (last verified: August 2026). Prices, availability and seasonal operations change — please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.