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Hotel Metropolitan Saitama Shintoshin
forumWhat families say
Guests praise the courteous welcome on arrival and the smooth face-to-face check-in, and they also value being able to stay with peace of mind. Some guests mention having come by car.
Kids Facilities
Cribs available to borrow
Cribs available to borrow
- paymentsPrice:Free for guests
Cribs are lent free of charge. Numbers are limited, so you need to contact the hotel in advance when booking. They are only for children under 1.
- •Numbers are limited, so advance notice is required.
- •Only for children under 1.
Children's rate for the breakfast buffet
Children's rate for the breakfast buffet
The breakfast buffet at Cafe Cross Yard has a children's rate of 1,500 yen for children ages 6 to 12. It is served from 6:30 a.m. to 10:00 a.m.
Overview
Hotel Metropolitan Saitama Shintoshin is a 157-room hotel on floors 5 through 10 of the JR Saitama-Shintoshin Building, a 1-minute walk from Saitama-Shintoshin Station. Every room is non-smoking, one child who has not yet started elementary school can co-sleep free of charge, and cribs are available to borrow (for children under 1, in limited numbers). Rooms come in five types, from single rooms up to the Executive Twin. The breakfast buffet has a children's rate. There is no communal bath or onsen, so guests bathe in the bathroom in their room.
Rooms
All 157 rooms are divided into five types, from single rooms up to the Executive Twin. The Superior Single is 17 sq m for 1-2 guests, with one bed 140 cm wide by 200 cm long, and the Superior Double is 19 sq m for 1-2 guests, with one bed 160 cm wide by 200 cm long. The Superior Twin is 27 sq m for 1-3 guests, with two beds 120 cm wide by 200 cm long; the Accessible Twin is 33 sq m for 1-2 guests, with two beds 120 cm wide by 200 cm long; and the Executive Twin is 48 sq m for 1-4 guests, with two beds 160 cm wide by 200 cm long and only 2 such rooms available per day. Families therefore have a choice of both room size and capacity. Children who have not yet started elementary school can co-sleep free of charge, up to one child per bed. However, when one adult stays in a double or twin room, co-sleeping is not accepted for children of elementary school age and older. Cribs are lent free of charge, but numbers are limited and they are only for children under 1, so please contact the hotel in advance when booking.
Dining
Breakfast is served at Cafe Cross Yard from 6:30 a.m. to 10:00 a.m. as a Japanese and Western buffet. The price is 2,600 yen per adult and 1,500 yen for children ages 6 to 12. Room service is not available.
Family-Friendly Features
Guest rooms have a bathroom and toilet, and because there is no communal bath, private-hire bath or onsen, bathing takes place in the bathroom in your room. Every room is non-smoking, and a smoking room beside the front desk is available 24 hours a day. The building, including the hotel, is barrier-free, with barrier-free toilets and barrier-free rooms, as well as accessible rooms (universal rooms) whose bathrooms can be entered while remaining in a wheelchair. Pets cannot stay (with the exception of assistance dogs such as guide dogs, service dogs and hearing dogs).
Access
The hotel is a 1-minute walk from JR Saitama-Shintoshin Station and an 8-minute walk from JR Kita-Yono Station. The station and the hotel are connected by a roof deck, so you can walk between them without getting wet in the rain. There is no dedicated hotel parking, but part of the building's own parking can be used for a fee of 3,300 yen per night with advance reservation. Spaces are limited, and reservations are accepted from one month before the date of your stay.
Access & Information
| location_onAddress | JR Saitama-Shintoshin Building, floors 5-10, 11-1 Shintoshin, Chuo-ku, Saitama, Saitama 330-0081 |
|---|---|
| directions_carAccess | About a 1-minute walk from JR Saitama-Shintoshin Station, and just one stop and 2 minutes by train from neighboring JR Omiya Station. |
| trainNearest station | Saitama-Shintoshin Station |
| local_parkingParking | There is no dedicated hotel parking. Part of the building's own parking can be used for a fee of 3,300 yen, with advance reservation required. |
| callPhone | +81-48-851-1111 |
| paymentsCards | VISA, JCB, American Express, Diners Club, UC, DC, View |
| languageOfficial site | https://saitama-shintoshin.metropolitan.jp/open_in_new |
Reference price as of August 28, 2026 (stay date 2026-09-19). Please check the booking site for actual rates.
Frequently Asked Questions
Can our child co-sleep free of charge at Hotel Metropolitan Saitama Shintoshin?
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One child who has not yet started elementary school can co-sleep free of charge. However, when one adult stays in a double or twin room, co-sleeping is not accepted for children of elementary school age and older.
Can we borrow a crib for our baby?
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Cribs are lent free of charge, but numbers are limited and they are only for children under 1. Please contact the hotel in advance when you book.
Is there a children's rate for breakfast?
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Yes. The Japanese and Western breakfast buffet at Cafe Cross Yard costs 2,600 yen per adult and 1,500 yen for children ages 6 to 12, and is served from 6:30 a.m. to 10:00 a.m. Room service is not available.
Can we warm baby food, and is there a laundry?
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A microwave for staying guests is available as a shared facility rather than in the rooms. There is also a coin laundry for staying guests on the 6th floor, which helps when traveling with children means extra changes of clothes.
How do we get to the hotel, and is parking available?
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The hotel is a 1-minute walk from JR Saitama-Shintoshin Station and an 8-minute walk from JR Kita-Yono Station, with a roof deck connecting the station and the hotel so you stay dry in the rain. There is no dedicated hotel parking, but part of the building's own parking can be used for 3,300 yen per night with advance reservation, accepted from one month before your stay. Check-in is from 3 p.m. and checkout is at 11 a.m., and times may differ by plan.
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Information on this page was compiled by directly consulting Official website, Rakuten Travel, Ikyu.com (a Japanese booking site), Jalan (last verified: August 2026). Prices, availability and seasonal operations change — please check each booking site for the latest information.
We take care to keep information accurate, but always confirm the latest details on the hotel's official site and booking sites before you book or visit.